BLUE SCREEN HELP

G

Guest

Windows vista is giving that infamous blue screen. We have an HP laptop with
just the basics loaded. microsoft office, quicken, and HP printer software.
Does any one know how the read the stop codes or could give me some incite to
what i can do. the code that came up reads as follows.

STOP: 0X0000007A (0XC04C6970, 0XC000000E, 0X7292e8C0, 0X98D2E40C)

Also what is KERNAL_DATA_INPAGE_ERROR?

Does anyone know if older HP printer software is having problems running
with Vista?

Thanks
 
C

Chad Harris

Hi Teddy. I'm running a very old HP scanner software on Vista that HP said
would never run on Vista (wrong--shows you what HP knows about HP and Vista)
and the Vista print team said would need a Twain driver (Wrong as well). It
was tough to get the driver installed. I don't know if that extrapolates to
the printer.

The error indicates that a page of kernel data could not be located in
virtual memory (the pagefile). The problems causing this error are:

Disk corruption--fixed by running a chkdsk /r.
Disk hdw failure--check all your disk hardware.
Virus infection--hard to run a viral scan when you can boot but I would
after I show you how to fix this.

Related problems causing it:
Depleted nonpaged pool resources (very rare)
Bad sectors on hard disk
Loose or disconnected power or data cables; a controller or disk
configuration problem; SCSI termination or multiple devices attempting to
use the same resources.

But aside from checking your hardware, these don't help you fix it.

The easiest way to isolate memory hardware problems is to replace what is
suspected to be bad with a known good card or chip from another system.
With onboard cache, disable it in the bios and see if the problem returns.

Let's try to fix this:

***Startup Repair from the Vista DVD***

How to Use The Vista DVD to Repair Vista (Startup Repair is misnamed by the
Win RE team and it can be used to fix many Vista components even when you
***can boot to Vista):

http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

If you elect to run Startup repair from the Vista DVD (it can fix major
components in Vista--I've verified this many many times; it's good for more
than startup problems, and the Win RE team simply screwed up when they named
it not understanding its full functionality):

Startup Repair will look like this when you put in the Vista DVD:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

It will automatically take you to this on your screen:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

That will allow you to go to the Vista setup that has a Repair link on
thelower left corner>click it and then you'll see a gray backgrounded list
and I want you to click Startup Repair from it and follow the directions.

The gray screen after you click the first link in the above pic will look
like this:

http://www.windowsreinstall.com/winvista/images/repair/staruprepair/Image17.gif

Click Startup Repair, the link at the top and after it scans>click OK and
let it try to repair Vista. It will tell you if it does, and if it
doesn't, try System Restore from the Recovery Link on the DVD. If these
don't work booting into Safe Mode by tapping the F8 key and using System
Restore from one of the safe modes besides VGA may work. That means you
have the option to try 4 different safe modes to get to system restore, (one
from the Recovery link on the DVD) and sometimes one will work when the
others won't.


You could also try a Repair Install with Vista which is done exactly the
same way as in XP:

***Repair Install Steps*** (can be used for Vista) MVP Doug Knox
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx


***Using the F8 Environment***

***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by starting the PC and tapping F8 once per second when the firmware screen
with the pc manufacturer's name shows a few seconds after restarting***:

The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
options is labled XP by MSFT but they are the same for Vista (they haven't
updated to add Vista to the title as they have with several MSKBs that apply
to both).

Again, pressing F8 repeatedly when you seem the firmware screen may be is a
generic way to launch Windows RE on some OEM Vista computers.

You could also:

Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

Frequently Asked Questions Regarding System Restore from MSFT:

http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx

System Restore can be run from the Win RE recovery environment from the same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from other
locations.

How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449

Good luck,

CH
 
P

Paul Randall

After going through this process, which 'seems' to make the
Vista-non-compliant hardware & software behave nicely with the mix of
software you happen to have installed on your machine, how do you know that
it won't blow up when you install some other fully Vista-compliant software.
When it does blow up, who do you blame, and is it even possible to
undo/uninstall the non-compliant stuff to get your system working? Or do
you have to completely reinstall the system?

-Paul Randall
 

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