Blue Screen Error

[Guest]

I ran an anti-virus program on a friends computer because it had several
hundred viruses and worms. After healing/removing all the malicious junk I
restarted the computer and received the blue screen with the following
message:
Stop: c0000135 {Unable To Locate Component} This application has failed to
start because basemjjne32 was not found. Re-installing the application may
fix this problem.

Never seen such a message before but can't boot in safe mode or any mode for
that matter. The computer is running windows xp if that helps. If there is
any way to fix this, I'd really love to know. Also, is there any way to save
the data on the hard drive if the rest of the computer can't be saved?

 

[GHalleck]

I ran an anti-virus program on a friends computer because it had several
hundred viruses and worms. After healing/removing all the malicious junk I
restarted the computer and received the blue screen with the following
message:
Stop: c0000135 {Unable To Locate Component} This application has failed to
start because basemjjne32 was not found. Re-installing the application may
fix this problem.

Never seen such a message before but can't boot in safe mode or any mode for
that matter. The computer is running windows xp if that helps. If there is
any way to fix this, I'd really love to know. Also, is there any way to save
the data on the hard drive if the rest of the computer can't be saved?

One of the nasty byproducts of eliminating spyware and malware from
computers is that the implanted co-dependencies are eliminated with
serious detriment to the system. Of course, it was important not to
have imported the malware in the first place. If starting Windows XP
is no longer possible, even in safe mode, then it would not be possible
to reverse the problem by returning the missing component, basemjjne32,
from the vault. Saving the data on the hard drive can always be done.
Our favorite technique is to remove the hard drive and use an external
USB (or Firewire) dock or enclosure and then copy the files in this
way. Others may recommend slaving the drive inside the computer, but
why open the box if it can be avoided? Anyway, good luck.

 

[Ken Blake, MVP]

I ran an anti-virus program on a friends computer because it had several
hundred viruses and worms.

Several hundred is an *enormous* number. Any time you have a system
that badly infected (or anywhere near that badly infected) your
chances of successfully cleaning it with an anti-virus program are
very close to zero.

When a system is that badly compromised, it needs to be reformatted
and the operating system cleanly reinstalled.

After healing/removing all the malicious junk

No, it's highly unlikely that you succeeded in doing that.

I
restarted the computer and received the blue screen with the following
message:
Stop: c0000135 {Unable To Locate Component} This application has failed to
start because basemjjne32 was not found. Re-installing the application may
fix this problem.

Never seen such a message before but can't boot in safe mode or any mode for
that matter. The computer is running windows xp if that helps. If there is
any way to fix this, I'd really love to know. Also, is there any way to save
the data on the hard drive if the rest of the computer can't be saved?

Three points:

1. There should have been external backup of the data on the drive. If
there wasn't, your friend must not have cared very much about his
data.

2. If you did what you did to your friend's computer without first
creating a backup, you were derelict in your duty to him.


3. Remove the hard drive from the computer and temporarily mount it
(either internally or in an external USB enclosure) in another
computer, such as yours, then copy off his data. Be extremely careful
that you don't get yourself infected while doing this.

 

[Colon Terminus]

I ran an anti-virus program on a friends computer because it had several
hundred viruses and worms. After healing/removing all the malicious junk I
restarted the computer and received the blue screen with the following
message:
Stop: c0000135 {Unable To Locate Component} This application has failed to
start because basemjjne32 was not found. Re-installing the application may
fix this problem.

Never seen such a message before but can't boot in safe mode or any mode
for that matter. The computer is running windows xp if that helps. If
there is any way to fix this, I'd really love to know. Also, is there any
way to save the data on the hard drive if the rest of the computer can't
be saved?

It is possible, but highly unlikely, that you can salvage the situaton by
using the Recovery Console to disable the basemjjne32 serrvice.