Bad Experience with Acronis Backup Software

[Anna]

(SNIP)

Anna,

I really appreciate your extensive instructions on using Acronis True
Image Home software. I have read the User's manual on Acronis TI 9
Home, and have not found it "intuitively obvious". However, I did find
an alternative to the Acronis manual at a web site called "Barry's rigs
'n reviews" which was much more intuitive and which made me feel less
ignorant than the official docs. Once I was feeling better about
tackling the installation and usage of ATI9 Home, Acronis came out with
Acronis True Image Home 10 and revised it's manual accordingly. I
printed out the new manual, and found it as uninspired as the previous
ATI 9 version. In case you haven't figured it out by now, I am not a
"propeller head", but do enjoy using computers. I don't feel that
computers are anywhere close to being user friendly at this point in
time, and it is taking an awfully long time for them to get to that
point.

I haven't read your instructions yet, but they are printed up and I
intend to read them. Once again, I sincerely appreciate your efforts.

I found an article on a blog that expresses my feelings on this backup
software matter. The blog is titled Today @ PC World blog. The article
is titled "We need better backup software" by Lincoln Spector. The URL
is below:

http://blogs.pcworld.com/staffblog/archives/001020.html

Not to be contrary, but to show my frustration, there is a comment on
the aforementioned blog that reads:

"And to the peanut gallery- please don't tell me that Acronis works, or
that I should try Norton Ghost. Acronis doesn't work on my computer and
many others (just take a look at the thread in Wilders Security Forum),
and Ghost uses the exact same technology."

I just need something simple and easy to understand to help me protect
my hard drive's contents. I do want imaging software because I have
used it with success in the past, and it is so great to reboot your
computer and have it all there just like it was before I had my
problems.

Wish me luck in my search for the right imaging software that will
allow me to stop worrying about losing everything in a hard drive
disaster.

Sincerely,

Ken

Ken:
You know - I know - the world knows...

There will *always* be users who find fault with this or that program, who
experience one problem or another using this or that program, even though a
vast majority of users find the same program relatively easy to use and
effective in its results. If you, or anyone, is going to totally rely on the
negative experience of this or that user concerning this or that program
you'll never purchase a piece of software again.

When it comes to computer software, be it a backup program, word processor,
video editing program, or *any other* program designed for a PC, the only
criteria to determine its usefulness to you as the individual user, is to
try it out and compare it with similar programs. All the rest is
conversation.

To be sure, I realize that this is not always practical from an economic
standpoint since few of us can afford to purchase a host of programs to make
such comparisons. So it is desirable (if not necessary) to read reports,
reviews, etc. on the type of program you're contemplating purchasing and
glean whatever information you can as to whether that particular piece of
software will meet your specific needs. But as we've continually found over
the years, one must be careful & circumspect in weighing the views of
others - whether they're contributors to this newsgroup or magazine
commentators.

Fortunately, many programs have demo or trial versions available so that
even if they're not full-featured (as compared with the commercial version),
the user can gain a reasonably clear idea as to whether the program will
meet his or her needs. As has been mentioned, Acronis has such a trial
version of their product available and I would encourage you to obtain it.
And, assuming they're available, try out demo/trial versions of other disk
imaging/disk cloning software.

There's nothing much more I can add to my previous comments concerning this
program except to reiterate that over the past two years or so that we've
worked with the program with scores of different machines we've found it to
be a most reliable and effective disk imaging/disk cloning program that will
provide you with a comprehensive backup system that's relatively easy to
establish and maintain on a routine basis.
Anna

 

[Ken_T]

Leythos,

Thanks for the tip on NTBackup. I will check it out soon.

Ken

 

[Ken_T]

Anna,

I have read your instructions for backing up and restoring one's
computer using Acronis True Image ver. 9, and I found the instructions
to be clear and concise. I appreciate your efforts to help current and
prospective users like me. It also helps me to hear that you and your
co-workers (?) have used this program for a couple of years on 100 or
more systems with little trouble. I feel more confident in trying the
trial version on my computer knowing this.

What bothers me about your approach to helping people is your
intolerance to the position of the person who does not work in the
field of computing or have your level of knowledge, but who wants to do
the right thing and back up regularly. If you stick to the known
computer magazines for reviews of Acronis TI, generally you will find
positive reviews and the articles usually feature ATI and Norton Ghost
as the top imaging backup programs. But you must remember that these
magazines rely on these software companies for revenue, and generally
won't warn you of the shortcomings of the program. Then you can go to
the retailers on the 'net', a lot of which allow anyone to review the
programs on the retail website. Amazon.com is a good example, also
newegg.com. There I have seen a lot of complaints about the software
and the tech support. Also I have seen a lot of complaints in
newsgroups about ATI among others. Probably the scariest place to go is
the Acronis Support Forum. I also am aware that people who have trouble
with a program are the most likely to post a complaint. The satisfied
users don't usually post, myself included (I know I should :-( .

So, I'm out here on my own, trying to preserve my hard drive's
contents, and I'm scared I'll get the wrong software and lose
everything trying to do the right thing. I don't have any friends who
use imaging as a backup strategy, so I rely on the 'net for help.

Leythos has recomended NTBackup so I'm going to check that out next.

You may not believe me, but I DO appreciate your written procedure and
the relating of your experience re: ATI and the 100 or more systems you
maintain.

Sincerely,

Ken T

 

[Anna]

KenKen:

Anna,

I have read your instructions for backing up and restoring one's
computer using Acronis True Image ver. 9, and I found the instructions
to be clear and concise. I appreciate your efforts to help current and
prospective users like me. It also helps me to hear that you and your
co-workers (?) have used this program for a couple of years on 100 or
more systems with little trouble. I feel more confident in trying the
trial version on my computer knowing this.

What bothers me about your approach to helping people is your
intolerance to the position of the person who does not work in the
field of computing or have your level of knowledge, but who wants to do
the right thing and back up regularly. If you stick to the known
computer magazines for reviews of Acronis TI, generally you will find
positive reviews and the articles usually feature ATI and Norton Ghost
as the top imaging backup programs. But you must remember that these
magazines rely on these software companies for revenue, and generally
won't warn you of the shortcomings of the program. Then you can go to
the retailers on the 'net', a lot of which allow anyone to review the
programs on the retail website. Amazon.com is a good example, also
newegg.com. There I have seen a lot of complaints about the software
and the tech support. Also I have seen a lot of complaints in
newsgroups about ATI among others. Probably the scariest place to go is
the Acronis Support Forum. I also am aware that people who have trouble
with a program are the most likely to post a complaint. The satisfied
users don't usually post, myself included (I know I should :-( .

So, I'm out here on my own, trying to preserve my hard drive's
contents, and I'm scared I'll get the wrong software and lose
everything trying to do the right thing. I don't have any friends who
use imaging as a backup strategy, so I rely on the 'net for help.

Leythos has recomended NTBackup so I'm going to check that out next.

You may not believe me, but I DO appreciate your written procedure and
the relating of your experience re: ATI and the 100 or more systems you
maintain.

Sincerely,

Ken T

Ken:
Ordinarily I am loathe to respond to posts that contain personal asides
directed at me such as your remark accusing me of harboring "intolerance"
against what? (It's not entirely clear from your comments). "Intolerance"
toward persons who read magazine and other reviews re disk imaging programs?
"Intolerance" toward users who prefer this or that disk imaging program? But
I find your use of that term as it's directed at me most repugnant so I will
respond to that canard.

Have I not clearly indicated that it is one's personal choice to make
concerning which program best suits his or her needs? Have I not indicated
that in my opinion it would be wise if one tried out as many different
programs as possible to determine personal suitability? Have I not indicated
that although one may gain some insight from reading software reviews one
should be circumspect in coming to conclusions based solely on those
reviews?

For heaven's sake how can you possibly characterize my point of view as
intolerant? Yes, I've given you (and others) my concerted opinion of a
particular disk imaging program based upon relatively extensive experience
with this particular program. What more can I do? In no way have I, or will
I, demean anyone who uses another program even though I may not agree with
their choice.

Please, no more of this nonsense. If we are to discuss and/or debate the
merits and/or shortcomings of this or that program let us do so on a factual
technical level without the need (or desire) to cast aspersions on one's
motivation. God knows there's already enough of that on this newsgroup.
Anna

 

[Allen]

Ken:
Ordinarily I am loathe to respond to posts that contain personal asides
directed at me such as your remark accusing me of harboring "intolerance"
against what? (It's not entirely clear from your comments). "Intolerance"
toward persons who read magazine and other reviews re disk imaging programs?
"Intolerance" toward users who prefer this or that disk imaging program? But
I find your use of that term as it's directed at me most repugnant so I will
respond to that canard.

Have I not clearly indicated that it is one's personal choice to make
concerning which program best suits his or her needs? Have I not indicated
that in my opinion it would be wise if one tried out as many different
programs as possible to determine personal suitability? Have I not indicated
that although one may gain some insight from reading software reviews one
should be circumspect in coming to conclusions based solely on those
reviews?

For heaven's sake how can you possibly characterize my point of view as
intolerant? Yes, I've given you (and others) my concerted opinion of a
particular disk imaging program based upon relatively extensive experience
with this particular program. What more can I do? In no way have I, or will
I, demean anyone who uses another program even though I may not agree with
their choice.

Please, no more of this nonsense. If we are to discuss and/or debate the
merits and/or shortcomings of this or that program let us do so on a factual
technical level without the need (or desire) to cast aspersions on one's
motivation. God knows there's already enough of that on this newsgroup.
Anna

Anna, I lurk on this ng and occasionally ask for help. I want to say
that I really can't understand KenKen's claim of "intolerance" by you.
That term could easily be applied to a few regulars, some of whom I've
killfiled, but I've never noticed anything from you that fits the
description. I don't believe that you have responded to any of the
questions I've posted, but I've found answers to a few nagging problems
by reading your responses to others. I want to thank you for your work,
and I hope that you continue to help us all. And I am aware that you and
the others here receive nothing except pleasure in the fact that you've
helped others.

Allen

 

[Rock]

Response inline

Anna,

I have read your instructions for backing up and restoring one's
computer using Acronis True Image ver. 9, and I found the instructions
to be clear and concise. I appreciate your efforts to help current and
prospective users like me. It also helps me to hear that you and your
co-workers (?) have used this program for a couple of years on 100 or
more systems with little trouble. I feel more confident in trying the
trial version on my computer knowing this.

What bothers me about your approach to helping people is your
intolerance to the position of the person who does not work in the
field of computing or have your level of knowledge, but who wants to do
the right thing and back up regularly.

Ken_T, I don't understand your comment about intolerance with respect to
Anna. She is extremely helpful, sharing her expertise and experience
freely. I see nothing in what she writes as indicative of intolerance.

If you stick to the known

 

[Ken_T]

Anna,

I believe what put me in a negative frame of mind regarding your
response to my post was the first sentence of your post, and the first
paragraph. When you began with the comment "You know - I know - the
world knows...", I felt as if it were setting me up for a condescending
comment, like "Since we are all aware of what you had to say, why did
you bother us with it?" Maybe "You know - I know - the world knows..."
referred to the next paragraph, but when I read it, I saw it as
standing alone and I didn't understand it except possibly as indicated
above.

In the next paragraph, I will take the liberty of distilling down your
text to show you how it affected me. This is how the first paragraph
FELT to me: There will always be users who find fault with a program,
even though the vast majority of users find the same program easy to
use and effective. If YOU are going to totally rely on the negative
experience of that user, you'll never purchase a piece of software
again. I will emphasize that the paragraph made me FEEL that was what
was being said. Honestly, I do NOT rely on the negative comment of one
user, and I certainly welcome positive comments. In fact, if Acronis TI
is relatively easy to use and effective in it's results for a vast
majority of users, then my search is over.

I am trying to find a way to sum up my position on backup software. At
least I'll try. Quite a few years ago there was a company called
Powerquest. They didn't publish a lot of programs, only 4 that I know
of. But the company was very well respected, and they published a
program called Drive Image. It came in 2 versions, Drive Image and
Drive Image Professional. If those programs were still being published
by Powerquest, I would do my homework and choose which program best
suited me, and buy it. Many, many people respected Powerquest. I used
their Partion Magic program. It worked flawlessly. If only things were
as easy today. I don't know what happened to Powerquest. I think it was
bought by Symantec. I am not as intelligent as you especially when it
comes to computers. I think there should be a backup program that could
be relatively easy to use from a publisher that nearly everyone
respects. Maybe Acronis TI is it.

I apologize for the way I made you feel.

Sincerely,

Ken T

 

[Rock]

Anna,

I am trying to find a way to sum up my position on backup software. At
least I'll try. Quite a few years ago there was a company called
Powerquest. They didn't publish a lot of programs, only 4 that I know
of. But the company was very well respected, and they published a
program called Drive Image. It came in 2 versions, Drive Image and
Drive Image Professional. If those programs were still being published
by Powerquest, I would do my homework and choose which program best
suited me, and buy it. Many, many people respected Powerquest. I used
their Partion Magic program. It worked flawlessly. If only things were
as easy today. I don't know what happened to Powerquest. I think it was
bought by Symantec. I am not as intelligent as you especially when it
comes to computers. I think there should be a backup program that could
be relatively easy to use from a publisher that nearly everyone
respects. Maybe Acronis TI is it.

<snip>

Ken_T, I still use Powerquest's Drive Image version 7 in XP. It works very
well, for me but it's a dead end product. And I have come across people
who did not like Drive Image because they had problems running with it.
With any software program you will always find someone who doesn't like it
either for it's feature set or because of problems. What you need to do is
get a flavor for what the majority word is on a product. That includes
reviews, anecdotal postings etc.

Powerquest was bought out by Symantec and as they have done with other good
products, they killed it off. They did incorporate some of the technology
in their Ghost program, starting with version 9 and now version 10.

I have started a transition to Vista, but Drive Image will not work in it.
Vista in the Business, Enterprise and Ultimate editions has a backup
facility called Complete PC Backup. It is drive imaging with some
limitations, the main one being there is no compression for the image files.
In any event I have been looking around for some time for a replacement for
DI to carry on in Vista, and I would prefer something that also works with
XP since I'm still running a dual boot set up with XP and Vista.

Everything I have read about Acronis True Image (currently version 10), both
in reviews and by users is that it is an excellent program. I have not
heard one user whose opinion I respect post anything negative about using
it. I decided today to go with it, and as a matter of fact Newegg has it on
sale too for $26.99.

The bottom line, though, is for you to decide what will work for you, with
your setup, and your taste in software. With backup solutions it's
particularly important to test them under operational conditions to be sure
you know how to restore with it, and that it does what you want. After a
drive crash when data and time is critical is not the time to figure out how
to do a restore. ATI does come in a trial version if you want to see what
it's like before buying. Good luck.

 

[Guest]

Thank you all for the helpful remarks. We purchased ATI some time ago and
never really made as much use of it as we could have. I just keep writing
batches to capture all the data files on a daily scheduled basis. But I am
not happy with that solution and am thinking ATI may be a lot better if I use
it right. Does it work with SBS03? We have WinXP Pro on all the
workstations here, so I presume it would be a good way of saving time if we
had to restore a workstation. At least with the batches (I use xcopy a lot)
I can get an image of the network data storage onto an external drive in
about 10 to 20 minutes per daily session. But if ATI runs on SBS, then I
want to backup the whole server to capture the system and programs for
offsite storage in case of a disaster. It would be really cool to set up a
remote redundant server and do it automatically, but I don't have a clue how
that would work, and it looks like SBS actively gets in the way when you try
that.

Thanks again everyone for the ideas already.

Don

 

[John Butler]

It is interesting to follow this thread and see how end users suffer from
lack of comprehensive information about backup software developments.

I hope that the following information may be useful.

Powerquest was small company that specialised in disk management. First it
developed Partition Magic which allowed partitioning on the fly and then
Drive Image which did system backups in the form of disk images of whole
drives onto another drive. PQ were in completion with Norton Ghost for image
backup. The bought by Symantec that now markets DI as Ghost 10 latest
version of is 10: a disadvantage of is that it needs Microsoft's
..netframework installed, even for single users but it is still a very good
backup program.
True Image was developed by Acronis as image backup software and later Disk
Director was developed as a competitor to Partition magic. From a simple
disk imaging program for genreral users, True Image has grown into a
multiple version product focused on the corporate market. It is still good
but added complexity has reduced reliability. A significant problem with
the later versions is that the "rescue disk" may not work with the CD\DVD
drive on your computer. Alas! when the time comes, after a crash to restore
an Acronis image from your archives, you cannot access it because your CD
drive will not mount the Acronis loader. This loader is written in an old
version of Linux and may not be up to date with your motherboard or CD
drive. Users are not completely lost in such cases because they can install
Windows onto a scratch drive, install Acronis also and then, from within
Windows on the scratch drive, restore the archived image to their regular
Windows drive. This is a reliable fix but not for beginners.
So new users with Acronis mustto check that the rescue disk works when the
program is installed and when it isr upgraded, or if they change their
hardware because even though the rescue disk worked when True image was
first installed it rescue may not work after software or hardware changes in
the system.
Onclejon

 

[Anna]

It is interesting to follow this thread and see how end users suffer from
lack of comprehensive information about backup software developments.

I hope that the following information may be useful.

Powerquest was small company that specialised in disk management. First it
developed Partition Magic which allowed partitioning on the fly and then
Drive Image which did system backups in the form of disk images of whole
drives onto another drive. PQ were in completion with Norton Ghost for
image backup. The bought by Symantec that now markets DI as Ghost 10
latest version of is 10: a disadvantage of is that it needs Microsoft's
.netframework installed, even for single users but it is still a very good
backup program.
True Image was developed by Acronis as image backup software and later
Disk Director was developed as a competitor to Partition magic. From a
simple disk imaging program for genreral users, True Image has grown into
a multiple version product focused on the corporate market. It is still
good but added complexity has reduced reliability. A significant problem
with the later versions is that the "rescue disk" may not work with the
CD\DVD drive on your computer. Alas! when the time comes, after a crash to
restore an Acronis image from your archives, you cannot access it because
your CD drive will not mount the Acronis loader. This loader is written in
an old version of Linux and may not be up to date with your motherboard or
CD drive. Users are not completely lost in such cases because they can
install Windows onto a scratch drive, install Acronis also and then, from
within Windows on the scratch drive, restore the archived image to their
regular Windows drive. This is a reliable fix but not for beginners.
So new users with Acronis mustto check that the rescue disk works when the
program is installed and when it isr upgraded, or if they change their
hardware because even though the rescue disk worked when True image was
first installed it rescue may not work after software or hardware changes
in the system.
Onclejon

John:
Re your comment concerning problems with optical drives not recognizing the
Acronis "Bootable Rescue Media" as Acronis terms its bootable "rescue" CD...

Let me state at the outset that our experience has been primarily with the
Acronis True Image (Home Ed.) versions 8 & 9 and to a limited extent with
the new version 10.

Over the two years or so that we've worked with those program versions,
we've undertaken hundreds of disk cloning - disk imaging operations with
scores of different optical drives - both CD & DVD readers & burners. I
would guess that the vast majority of these optical drives were reasonably
modern drives having been manufactured over the past five years or so -
although a few were most likely older models.

In any event...

I can't recall a single instance - not a single instance - where we
encountered a non-defective properly installed & configured optical drive
that failed to detect the dozens of properly-created Acronis bootable CDs
that I and others worked with. And I'm unaware of any reports from our
customers mentioning this problem.

Aside from some isolated events, have you personally come across the problem
you refer to in any meaningful numbers? Or have you received reports to that
effect? It's curious that our experience would differ so materially.
Anna

 

[John Butler]

Yes I have run across this problem with a number of PC's having very fast
CD\DVD combo drives in a state of the art mother board eg.
Asus Crosshair, optical drive Hitachi HL-DT-ST DVDRAM GSA-H10A
I worked on this problem with Acronis technical support who advised that is
not uncommon.

 

[Ken_T]

Rock,

I think the fact that you can use PQ's DI7 in WIN XP is a real tribute
to PowerQuest. It's too bad that Symantec trashed most of the advances
that PowerQuest developed. At least Ghost 10 retains some of that
technology, and apparently Ghost 10 is still available, but there is
another backup program available from Symantec called Save and
Restore. Is this newer than Ghost 10? Do you think it is intended to
be a replacement? Which do you think is the better of the 2? I'll have
to go to the Symantec website and see if they have a compare feature.

Have you read the post # 30 in this thread by Mr. John Butler? He gets
into the subject of why the "rescue disk" made by Acronis True Image
will sometimes not boot, leaving you with only the option of making a
"scratch drive" with the windows operating system, onto which you can
install a copy of Acronis TI to use to do a restore from your backup.
At least all is not lost, except the convenience of the ATI system.
His explanation makes sense, but I am far from being an expert. I do
intend to look into the Symantec offerings. Do you have any other
imaging backup systems that you think are worth looking into?

Good luck with Acronis True Image Home 10. I have never seen it as
cheap as $26.99. Please let us all know how it works with your system.
If you are able from within Google Groups, feel free to send me a
personal message if you feel like it.

Best regards,

Ken Taggart

 

[Ken_T]

Hello John Butler,

I consider myself no more than a beginner, so I appreciate your
pointing out a couple of the weaknesses of Acronis True Image. I have
had a gut level distrust of that program despite the fact that many
people trust it implicitly. I can't justify my feeling, but now that
you have pointed out a couple of problems with ATI, I feel vindicated.
I won't bother to repeat your 2 major points. Readers can read them
for themselves in Post # 31. I will continue my search for the optimum
disk imaging B/U program for me.

You said that Symantec Ghost 10 is still a very good backup program.
What do you think of Symantec (Norton) Save and Restore? Is Save and
Restore newer than Ghost 10? Do you think that Save and Restore is
intended to replace Ghost 10? I'll have to visit the Symantec site and
see what Save and Restore is all about. I don't even know if it is an
imaging B/U program.

Are there any programs not mentioned in this thread that you would
recommend?

Thanks in advance for your help.

Ken Taggart

 

[John Butler]

Ken

I have not tried Save 7 restore but my understanding is that it is an
improved "Goback", i.e. constant mirroring which will get you back to your
last good message but will not help if there is a disk hardware crash. If it
is like GoBack it will considerably slow performance.

Ghost 10 works very well, not as fully featured as Acronis and it has to go
out of Windows to perform some actions. You may have difficulties installing
it, or it may go wrong after Windows update because it needs specific
version of Microsoft's ".net framework &hot fix 1 thereto".
For a single user I would recommend Acronis Home vs. 10. The only drawback
is that it disables shadow copy (which is enabled in the Work Station
version) which means that tape backup and file sync programs make not work
properly

John

 

[Rock]

Rock,

I think the fact that you can use PQ's DI7 in WIN XP is a real tribute
to PowerQuest. It's too bad that Symantec trashed most of the advances
that PowerQuest developed. At least Ghost 10 retains some of that
technology, and apparently Ghost 10 is still available, but there is
another backup program available from Symantec called Save and
Restore. Is this newer than Ghost 10? Do you think it is intended to
be a replacement? Which do you think is the better of the 2? I'll have
to go to the Symantec website and see if they have a compare feature.

Have you read the post # 30 in this thread by Mr. John Butler? He gets
into the subject of why the "rescue disk" made by Acronis True Image
will sometimes not boot, leaving you with only the option of making a
"scratch drive" with the windows operating system, onto which you can
install a copy of Acronis TI to use to do a restore from your backup.
At least all is not lost, except the convenience of the ATI system.
His explanation makes sense, but I am far from being an expert. I do
intend to look into the Symantec offerings. Do you have any other
imaging backup systems that you think are worth looking into?

Good luck with Acronis True Image Home 10. I have never seen it as
cheap as $26.99. Please let us all know how it works with your system.
If you are able from within Google Groups, feel free to send me a
personal message if you feel like it.

Best regards,

Ken Taggart

I am not familiar with the new Symantec offering nor am I familiar with the
workings of Ghost 10 so I can't comment on either one. No I didn't see
Butler's post either (lol..I'm batting .000 so far).

And the evening I posted my reply to you I went back to Newegg to buy ATI,
and they had changed the price to $39.99. Rats. There was no indication on
the listing for the lower price that it was a sale or that the sale would
end, so I don't know if this was an oops on their part to list that low or
price or what. I sent an email to Newegg customer service asking about the
change, and the responded with total garbage about setting prices based on
changes in the manufacture's price. Bottom line is they couldn't answer why
the price changed. So I didn't get it. At 26.99 I was willing, at 39.99
I'm not so willing. Amazing what only $13 will do - I think it's more the
principle of how Newegg customer support handled my query.

 

[CS]

And the evening I posted my reply to you I went back to Newegg to buy ATI,
and they had changed the price to $39.99. Rats. There was no indication on
the listing for the lower price that it was a sale or that the sale would
end, so I don't know if this was an oops on their part to list that low or
price or what. I sent an email to Newegg customer service asking about the
change, and the responded with total garbage about setting prices based on
changes in the manufacture's price. Bottom line is they couldn't answer why
the price changed. So I didn't get it. At 26.99 I was willing, at 39.99
I'm not so willing. Amazing what only $13 will do - I think it's more the
principle of how Newegg customer support handled my query.

If you're a previous Acronis True Image customer, you qualify for the
TI-10 upgrade plus one year of free upgrades, cost = $29.99 direct
from Acronis, download version only. BTW, that special offer ends on
Jan 31st.

 

[Timothy Daniels]

.....they couldn't answer why the price changed.

They could be just feeling out the market, making
a spreadsheet of profit versus price.

So I didn't get it. At 26.99 I was willing, at 39.99
I'm not so willing.

I'm sure they have the falloff in demand vs higher prices
graphed somewhere.

*TimDaniels*

 

[Rock]

They could be just feeling out the market, making
a spreadsheet of profit versus price.


I'm sure they have the falloff in demand vs higher prices
graphed somewhere.

lol..yep.

 

[Mike G]

Latest price http://www.newegg.com/Product/Product.asp?Item=N82E16832200003