JPan said:
The true test of system backup software is when you have a need to
recover a disk. That test came for me with Acronis True Image Home a
few days ago. I am sad to report that it failed miserably. Not only
was their bootable recovery CD software confused (mouse didn't work and
it couldn't see my drives), but also running the recovery under Windows
XP failed without a single message (not even to the error log). All
this has been made worse by the general lack of concern and
responsiveness by their customer sevice department (which conveniently
doesn't seem to publish a phone number). I want to share this with
anyone looking for a backup solution so they don't get burned like I
did. I am a software professional with a BS in Computer Science, so I
assure you I'm not some novice that doesn't understand how to use
software (in case you were wondering).
JPan
JPan:
As you've heard from a number of responders to your comment, by & large the
Acronis True Image has proven to be a very reliable program for both
disk-to-disk cloning and disk imaging. We've been using the program
(primarily their 8 & 9 versions and more recently just started to work with
their newest version 10 program) for about the past two years and probably
used it with more than 100 different systems. We too, have found the program
most reliable both in terms of both backup & recovery. It's hard, if not
impossible, to tell at this point why you experienced the problems you have
both in terms of using the program and the apparent non-responsiveness of
Acronis tech support. I'm aware that there's an Acronis "forum" on their
website where users post comments & problems. Haven't used it myself but a
number of users have informed us they have and were generally satisfied with
the responses they got re their problems. If you haven't used it to date,
perhaps it's worth a try.
In the meantime, I recently posted to this newsgroup some step-by-step
instructions for using the ATI program. The steps, of course, are rather
basic and since you're an experienced user they may not be of any particular
help to you. But take a look at them anyway just to review your use of the
program...
Here are the step-by-step instructions for using the Acronis True Image
program. In view of your specific interest in the disk imaging process I
assume you'll be more interested in the second section of these instructions
dealing with that particular process.
Step-by-Step Instructions for Using the Acronis True Image Program to Backup
& Restore One's Hard Drive...
Using the Acronis True Image program there are two different approaches one
can take to back up the entire contents of one's day-to-day working HDD,
i.e., the operating system, all programs & applications, and user-created
data - in short, *everything* that's on one's HDD...
1. Direct disk-to-disk cloning, or,
2. Creating disk images
By using either of these strategies the user can restore his or her system
should their day-to-day working HDD become inoperable because of
mechanical/electronic failure of the disk or corruption of the system
resulting in a dysfunctional operating system.
In undertaking either of these two backup & recovery processes you're
dealing with two hard drives - the so-called source & destination disks -
the source disk being the HDD you're backing up and the destination disk
being the HDD that will be the recipient of the cloned contents of the
source disk or the recipient of the disk image you will be creating.
When using either process it's usually best for most users to use an
external HDD as the destination drive, i.e., the recipient of the cloned
contents of the source disk or the recipient of the created disk image. This
can be either a USB or Firewire or SATA external HDD. While another internal
HDD can also serve as the destination disk there's an additional element of
safety in using an external HDD since that drive will be ordinarily
disconnected from the system except during the disk cloning or recovery
process.
One other suggestion. After you install the Acronis program on your computer
it's a good idea to create what Acronis calls their "Bootable Rescue Media"
(CD). In most cases the recovery process (described below) will utilize that
Acronis bootable CD to restore your system. This "rescue" CD is easily
created from the program by clicking on the "Create Bootable Rescue Media"
icon on the opening Acronis screen and simply going through the screens to
create the bootable CD. The following are step-by-step instructions for
using the Acronis True Image 9 program to clone the contents of one HDD to
an external HDD. (The steps are essentially the same using the newer ATI 10
version):
1. With both hard drives (source & destination disks) connected, boot up.
Ensure that no other storage devices, e.g., flash drives, ZIP drives, etc.,
are connected. It's also probably a good idea to shut down any programs you
may have working in the background - including any anti-virus anti-spyware
programs - before undertaking this disk-to-disk cloning operation.
2. Access the Acronis True Image 9 program and under "Pick a Task", click
on "Clone Disk". (In the ATI 10 version click on "Manage Hard Disks" in the
"Pick a Tool" area and on the next screen click on "Clone Disk").
3. On the next "Welcome to the Disk Clone Wizard!" window, click Next.
4. On the next "Clone Mode" window select the Automatic option (it should
be the default option selected) and click Next.
5. On the next "Source Hard Disk" window, ensure that the correct source
HDD (the disk you're cloning from) has been selected (click to highlight).
Click Next.
6. On the next "Destination Hard Disk" window, ensure that the correct
destination HDD (the disk you're cloning to) has been selected (again, click
to highlight). Click Next.
7. On the next window, select the option "Delete partitions on the
destination hard disk". Understand that all data presently on the disk that
will be the recipient of the clone will be deleted prior to the disk cloning
operation. Click Next.
8. The next window will reflect the source and destination disks. Again,
confirm that the correct drives have been selected. Click Next. 9. On the
next window click on the Proceed button. A message box will display
indicating that a reboot will be required to undertake the disk cloning
operation. Click Reboot.
10. The cloning operation will proceed during the reboot. With modern
components and a medium to high-powered processor, data transfer rate will
be somewhere in the range of about 450 MB/min to 800 MB/min when cloning to
a USB external HDD; considerably faster when cloning to another internal
HDD.
11. When the cloning operation has been completed, a message will appear
indicating the disk cloning process has been successful and instructs you to
shut down the computer by pressing any key. Do so and disconnect your USB
external HDD.
If, however, the destination drive has been another *internal* HDD, see the
NOTE below.
12. Note that the cloned contents now residing on the USB external HDD take
on the file system of the source drive. For example, if prior to the
disk-cloning operation your USB external HDD had been FAT32-formatted and
your XP OS was NTFS-formatted, the cloned contents will be NTFS-formatted.
There is no need to format the USB external HDD prior to the disk-cloning
operation. Similarly, there is no need prior to the disk-cloning operation
to format an internal HDD should you be using an internal HDD as the
destination drive .
13. Restoration of the system can be achieved by cloning the contents of the
data residing on the external HDD to an internal HDD through the normal
disk-cloning process as described above.
NOTE: Just one other point that should be emphasized with respect to the
disk cloning operation should the recipient of the clone be another internal
HDD and not a USB or Firewire external HDD. Immediately following the disk
cloning operation the machine should be shutdown and the source HDD should
be disconnected. Boot ONLY to the newly-cloned drive. DO NOT BOOT
IMMEDIATELY FOLLOWING THE CLONING OPERATION WITH BOTH DRIVES CONNECTED.
There's a strong possibility that by doing so it is > likely to cause future
boot problems with the cloned drive. Obviously there is no > problem in this
area should a USB or Firewire EHD be the recipient of the clone > since that
device is not ordinarily bootable in an XP environment.
Disk imaging: The following are step-by-step instructions for using the
Acronis True Image 9 Program to create disk images for backup purposes and
using those disk images for recovery of the system. (The steps are
essentially the same using the newer ATI 10 version):
Note: The recipient of the disk image, presumably a USB external HDD or an
internal HDD, ordinarily must be a formatted drive and have a drive letter
assigned to it. Recall that in the case of a disk-to-disk cloning operation
as previously described, an unformatted or "virgin" HD can be used as the
destination disk.
Before undertaking this disk imaging process it's probably best to close all
programs running in the background including your anti-virus and other
anti-malware programs.
1. With both your source and destination hard drives connected, access the
Acronis program and click "Backup" on main menu.
2. The "Create Backup Wizard" screen opens. Click Next.
3. "Select Backup Type" screen opens with two options: a. The entire disk
contents or individual partitions. b. Files and folders. Select a. and click
Next.
(In the ATI 10 version four options will be listed: My Computer, My Data, My
Application Settings, and My E-mail. Select the My Computer option and click
Next.)
4. The "Partitions Selection" screen opens. Disk 1 and Disk 2 are listed
with their drive letter designations. Check the disk to be backed up -
presumably Disk 1 - and click Next.
5. An informational message appears recommending an incremental or
differential backup if original full backup had previously been created.
Since this will be the first backup we will be selecting, just click OK to
close the message box.
6. Next screen is the "Backup Archive Location". In the "File name:" text
box, (in ATI 10 version it's the "Folder:" text box) enter your backup drive
letter and enter a file name for the backup file, e.g., "F:\Backup
11-19". The Acronis program will automatically append the ".tib" file
extension to the filename. Click Next.
7. "Select Backup Mode" screen opens. Select "Create a new full backup
archive" option and click Next.
8. "Choose Backup Options" screen opens with two options: a. Use default
options b. Set the options manually
If you select the b. option, you can select various options listed on the
next screen. Two of them are of interest to us:
Compression level - Four options - None, Normal (the default), High,
Maximum.
There's a "Description" area that shows the estimated size of the backup
archive depending upon the option chosen, and the estimated "creation time"
for each option.
(In this example, the actual size of the data to be backed up is 20 GB).
None - 20 GB and estimated creation time of 1 hr 40 min Normal - 11.96 GB
" " " " 50 min (Default) High - 10.46 GB
" " " " 1 hr Maximum - 10.2 GB "
" " " 1 hr
Backup priority - Three options - Low, Normal, or High Low - "backup
processed more slowly, but it will not influence other processes running on
computer." (Default) Normal - "normal speed but backup process will
influence other processes running on computer." High - "normal speed but
backup process will strongly influence other processes running on computer."
(As an example, I selected Normal (default) compression level and High
backup priority. The backup archive totaled 15.8 GB compressed from 20 GB;
took 16 min 15 sec to create. Creating a disk-to-disk clone would probably
have taken no longer and possibly a bit faster.)
NOTE: You can set the defaults from the Acronis Tools > Options > Default
backup options menu items.
9. "Archive comments" screen opens allowing you to add comments to the
backup archive which you can review during the Recovery process. Click Next.
10. The next screen summarizes the backup operation to be performed. Review
the information for correctness and click the Proceed button.
11. The next screen will display status bars reflecting the progress of the
backup operation. After the backup operation finishes, an informational
message will appear indicting the operation was successfully completed.
Incremental Backups (Disk Images)
1. After the initial backup archive has been created you can create
incremental backups reflecting any data changes since the previous backup
operation. This incremental backup process proceeds considerably faster than
the initial backup operation. This, of course, is a major advantage of
creating disk images rather than undertaking the disk-to-disk cloning
process. Then too, since these created disk images are compressed files they
are reasonable in size. And because the incremental disk images can usually
be created very quickly (as compared with the direct disk-to-disk cloning
process), there's an incentive for the user to keep his/her system
up-to-date backup-wise by using this disk imaging process on a more frequent
basis than the disk-cloning process.
Note that you must create the incremental backup files on the same HDD where
you stored the original backup archive and any subsequent incremental backup
files.
2. Access the Acronis program as detailed above and move through the
screens. When you arrive at the "Backup Archive Location" screen, click on
the original backup archive file, or if one or more incremental backup files
were previously created, click on the last incremental backup file and
verify that the correct drive letter and file name are shown in the "File
name:" text box. After clicking Next, the program will automatically create
a file name for the incremental backup archive file, using the original file
name and appending a consecutive number - starting at 2 - at the end of the
file name. For example, say you named the original backup archive file
"Backup 12-24". The first incremental backup file will be automatically
named "Backup 12-242" and the next incremental file "Backup
12-243", etc.
3. On the following "Select Backup Mode" screen, select the "Create
incremental backup" option, click Next, and proceed through the screens as
you did in creating the initial backup archive.
Recovery Process (Disk images) We'll assume the recovery will be to either a
non-defective HDD that has become unbootable for one reason or another, or
to a new HDD. The HDD to be restored need not be partitioned/formatted since
the recovery process will take care of that function.
Note that in most cases you will be using the Acronis "bootable rescue
media" (CD) that you created when you originally installed the Acronis
program. If you didn't create that bootable CD at that time, you can create
it now from the Acronis program (assuming you can access the program at this
time) by clicking on the "Create Bootable Rescue Media" icon on the opening
Acronis screen and simply going through the screens to create the bootable
CD.
Note: If the recovery will be made to a HDD that is still bootable and
you're able to access the Acronis program on that drive, then you can
undertake the recovery process without the need for using the "bootable
rescue" CD.
1. With both the drive containing the backup disk images and the drive you
want to restore connected and with the bootable rescue CD inserted, boot up.
2. At the opening screen, click on "Acronis True Image Home (Full Version)".
3. The program will open after some moments. On the "Pick a Task" screen
that opens, click on "Recovery".
4. The "Welcome to the Restore Data Wizard!" screen opens. Click on Next.
5. The "Archive Selection" screen opens. Navigate to the drive containing
the backup archive file(s) and select the last incremental backup file or
the original full backup file if no incremental backup files were
subsequently created. Ensure that the correct drive letter and filename are
entered in the "File name:" text box. Click Next.
6. In the Acronis version 9 program, the "Archive Date Selection" screen
opens. Select (highlight) the last incremental backup file from the listing
and click Next. This screen does not appear in version 10.
7. The "Restoration Type Selection" screen opens. Select the option,
"Restore disks or partitions" and click Next.
8. The "Partition or Disk to Restore" will open. Click on "Disk 1" and click
Next.
9. After some moments the "Restored Hard Disk Drive Location" screen opens.
Select (highlight) the HDD to be restored and click Next.
10. On the next screen select the "Yes" option to delete all current
partitions on the destination HDD. Click Next.
11. On the next screen select the "No" option and click Next.
12. On the next screen you have the option to validate the backup archive
before restoration. Click Next.
13. The final screen before the restoration operation begins will open.
Confirm that the information as shown is correct. Click Proceed.
14. Click OK when following completion of the recovery operation a message
appears indicating a successful recovery operation.
15. Remove the Acronis bootable rescue CD and close the Acronis program. The
system will reboot. A Windows "Found New Hardware" message followed by the
"System Settings Change" message box may appear on the Desktop. If they do,
click Yes for a reboot.
Note: While the Acronis program is not designed to clone individual
partitions - it can clone only the entire contents of one HDD to another
HDD - you can backup & recover individual partitions through the disk
imaging process as described above. Anna
