Avast email scanner

[Neil Green]

Hi
My daughter has a job with a large company and every
time I get an email from her Avast flags it as a
virus.
I know these emails are clean.
How can I tell Avast that her email address is OK?
I've checked the help files and Googled without luck,
maybe I don't know where to look.
Thanks in advance.
Neil.

 

[Duh_OZ]

Hi
My daughter has a job with a large company and every
time I get an email from her Avast flags it as a
virus.
I know these emails are clean.
How can I tell Avast that her email address is OK?
I've checked the help files and Googled without luck,
maybe I don't know where to look.
Thanks in advance.
Neil.

==========
What is the EXACT message that Avast displays?

 

[BoB]

Hi
My daughter has a job with a large company and every
time I get an email from her Avast flags it as a
virus.
I know these emails are clean.
How can I tell Avast that her email address is OK?
I've checked the help files and Googled without luck,
maybe I don't know where to look.
Thanks in advance.
Neil.

I see two options:

Send an email to (e-mail address removed)

and/or

Check the Avast forum where you'll get better response

http://forum.avast.com

HTH,

BoB

 

[Neil Green]

==========
What is the EXACT message that Avast displays?

I can't recall, but the siren sounds and it asks me to
delete/ignore etc.
I tell it to ignore it and get the email OK, but it's
annoying me.

 

[Ernie B.]

I can't recall, but the siren sounds and it asks me to
delete/ignore etc.
I tell it to ignore it and get the email OK, but it's
annoying me.

You could drop the mail into the Virus Chest, quarantining it. Open the Chest
to see what Avast calls the virus. You could then look for it at
<http://forum.avast.com/> or register (free) to post a question. You could
also possibly ask your daughter to send a test email which you could forward
to (e-mail address removed) to be checked for a false positive.

 

[Beauregard T. Shagnasty]

My daughter has a job with a large company and every time I get an
email from her Avast flags it as a virus.

Does her email contain one of those silly v-card signatures? Any links
in the message? Hidden image calls in the HTML?

 

[Neil Green]

"Beauregard T. Shagnasty"

Does her email contain one of those silly v-card
signatures? Any links
in the message? Hidden image calls in the HTML?

None of that, the emails are plain text, no
attachments.
The only thing I can think of is her email address,
which is:
(e-mail address removed)
Maybe Avast doesn't trust the ".x." part of the
address?

 

[Lars-Erik Østerud]

I can't recall, but the siren sounds and it asks me to
delete/ignore etc.

Strenge. Usually. If avast! is not sure it says the mail is
"suspicous". If it says it's a virus it usually is!

 

[Beauregard T. Shagnasty]

None of that, the emails are plain text, no attachments. The only
thing I can think of is her email address, which is:
(e-mail address removed)
Maybe Avast doesn't trust the ".x." part of the address?

name.x.surname is a legitimate construct for an email address.

Read the source of the email and look for any other odd stuff that may
be buried in there.

 

[Colon Terminus]

I can't recall, but the siren sounds and it asks me to delete/ignore etc.
I tell it to ignore it and get the email OK, but it's annoying me.

My guess is Avast! is complaining about white space in the subject.
Easily fixable if true, but pure conjecture on my part.