Avast! crashes when I exclude a directory

[Philip K]

Avast! keeps finding a virus in "C:\System Volume
Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352\A0060364.exe"

I do not want it to do anything about it, so I try to add "C:\System
Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352"
to the Excluded paths. As soon as I do so, Avast! crashes and I have to
restart it.

Any ideas?

 

[Malke]

Avast! keeps finding a virus in "C:\System Volume
Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352\A0060364.exe"

I do not want it to do anything about it, so I try to add "C:\System
Volume
Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352" to
the Excluded paths. As soon as I do so, Avast! crashes and I have to
restart it.

Any ideas?

I don't know why Avast crashes, but if you have XP you can make a new
clean (presumably clean) restore point. Then use Disk Cleanup's More
Options to delete all but the most recent restore point.

If you have ME, then the only way to clear that restore point is to
disable System Restore, reboot, and enable System Restore again.

Malke

 

[David H. Lipman]

From: "Philip K" <[email protected]>

| Avast! keeps finding a virus in "C:\System Volume
| Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352\A0060364.exe"
|
| I do not want it to do anything about it, so I try to add "C:\System
| Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352"
| to the Excluded paths. As soon as I do so, Avast! crashes and I have to
| restart it.
|
| Any ideas?
| --
| Philip
|


You have a virus remnant in the WinXP System Restore Cache. You can't exclude it. Either
you have to ignore infectors in the System Restore Cache or you must clear the cache.

 

[Noel Paton]

(Malke - ME doesn't have a SVI folder, only a _Restore folder)

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

http://tinyurl.com/6oztj

Please read on how to post messages to NG's

 

[Norman L. DeForest]

Avast! keeps finding a virus in "C:\System Volume
Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352\A0060364.exe"

I do not want it to do anything about it, so I try to add "C:\System
Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352"
to the Excluded paths. As soon as I do so, Avast! crashes and I have to
restart it.

Any ideas?

I have no idea whether this will work or not but have you tried
excluding "C:\System Volume Information"?

 

[Philip K]

From: "Philip K" <[email protected]>

| Avast! keeps finding a virus in "C:\System Volume
| Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352\A0060364.exe"
|
| I do not want it to do anything about it, so I try to add "C:\System
| Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352"
| to the Excluded paths. As soon as I do so, Avast! crashes and I have to
| restart it.

You have a virus remnant in the WinXP System Restore Cache. You can't exclude it. Either
you have to ignore infectors in the System Restore Cache or you must clear the cache.

I'd be happy to do that, but can't figure out how. I have tried adding
both "C:\System Volume
Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP352" and
"C:\System Volume Information", but neither works. And Avast! crashes
when I add the former.

 

[Philip K]

I have no idea whether this will work or not but have you tried
excluding "C:\System Volume Information"?

Thanks for the suggestion. That was my first thought, but adding this
directory to the Excluded paths made no difference.