Automated Email error

[Guest]

Hi I have an outlook express account that is used by couple of staff.
The account has only one Identity
Ex: User Information
Name : "SiteCustomer Help"
Email Adress : (e-mail address removed)
When staff click on a web button an automated mail is sent to site
user.Clicking on one button works correctly with email From
"(e-mail address removed)" which is the requirement.
However clicking on another button sends an email with incorrect "from"
"Koala B" (which is the name of one of the staff who set the email account
initially) (e-mail address removed)

I dont know the details of how this automation is achieved but My
responsibility is only to rule out any outlook email issues here. I did check
the account and the user Information seems correct as given above. There is
only one identity and that is the default.
Is there anything else I should look in outlook before ruling out wrong with
email settings ? I'm just curious why the staff name "Koala B" is picked as
display name when name is set as "SiteCustomer Help" ?

I had a look at the two email headers, both emails use the same routing but
the correct email uses "sender" and incorret uses "from'
and also the correct mail uses extra couple of cdo stuff like x-mailer that
are not in the incorrect email.
Could this be an outlook issue, exchange server issue or website issue(that
might be generating this mail). Could I also be pointed to any good sites
that knowlege on
how this email automation procedures work.
THANKS

 

[Milly Staples [MVP - Outlook]]

Try posting this in an Outlook Express news group - this is not one of them.
Outlook is a part of Microsoft Office and is what this group supports.
Outlook Express is a part of Internet Explorer and has its own news groups.

You can also find some good Outlook Express information here:

http://insideoe.tomsterdam.com


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, questy asked:

| Hi I have an outlook express account that is used by couple of staff.
| The account has only one Identity
| Ex: User Information
| Name : "SiteCustomer Help"
| Email Adress : (e-mail address removed)
| When staff click on a web button an automated mail is sent to site
| user.Clicking on one button works correctly with email From
| "(e-mail address removed)" which is the requirement.
| However clicking on another button sends an email with incorrect
| "from" "Koala B" (which is the name of one of the staff who set the
| email account initially) (e-mail address removed)
|
| I dont know the details of how this automation is achieved but My
| responsibility is only to rule out any outlook email issues here. I
| did check the account and the user Information seems correct as given
| above. There is only one identity and that is the default.
| Is there anything else I should look in outlook before ruling out
| wrong with email settings ? I'm just curious why the staff name
| "Koala B" is picked as display name when name is set as "SiteCustomer
| Help" ?
|
| I had a look at the two email headers, both emails use the same
| routing but the correct email uses "sender" and incorret uses "from'
| and also the correct mail uses extra couple of cdo stuff like
| x-mailer that are not in the incorrect email.
| Could this be an outlook issue, exchange server issue or website
| issue(that might be generating this mail). Could I also be pointed to
| any good sites that knowlege on
| how this email automation procedures work.
| THANKS