Auto-restart with blue screen

[Alan T]

XP Professional SP2.
My system restart from time to time with blue screen stay for 2 seconds, I
cannot see what's on the screen before it restarts. I can only see
something like 'new hardware or software..' something like that.

I know there are dump files but it seems difficult to interpret and not sure
the contents are useful. Any way to see more details why it restarts.

 

[Nepatsfan]

In

XP Professional SP2.
My system restart from time to time with blue screen stay for
2 seconds, I
cannot see what's on the screen before it restarts. I can
only see
something like 'new hardware or software..' something like
that.

I know there are dump files but it seems difficult to
interpret and not sure
the contents are useful. Any way to see more details why it
restarts.

Go to Control Panel and double click System.
In System Properties, click on the Advanced page.
On the Advanced page, click on the Settings button in the
Startup and Recovery section.
In Startup and Recovery, remove the check mark from the box
next to Automatically restart.
Click OK twice.
The next time you have a blue screen you should able to read
the error message. Here's a site which may help you interpret
what that message

Troubleshooting Windows STOP messages.
http://aumha.org/a/stop.htm

To look into past BSOD's, do the following;
Go to Control Panel and double click Administrative Tools.
In Administrative Tools, double click Event Viewer.
In Event Viewer, check in the Application and System branches
for any events related to past blue screens.

Good luck

Nepatsfan

 

[Alan T]

Hi,

Yes, now I can see the blue screen contents:

A problem has been detected and windows has been shut down to prevent damage
to your computer
DRIVER_IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is proper installed. If this
is a new installation, asky your hardware or software manufacturer for any
windows updates you might need.
If problems continue, disable or remove any newly installed hardware or
software, Disable BIOS memory options such as caching or shadowing. If you
need to use Safe mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup Options, and then select Safe
Mode.

Technical information:
*** STOP: 0x000000D1 (0x00000330, 0x00000002, 0x00000000, 0xAAF381B6)
*** NVTCP.sys - Address AAF381B6 base at AAF34000, DateStamp 4253b85b

Beginning dump of physical memory
Physical memory dump complete
Contact your system administration or technical support group for further
assistance.

The only hardware installed recently was the Microsoft 2000 Keyboard/Mouse
Desktop, this is a USB connection.
My previous keyboard/mouse desktop is Labtec PS/2 connection.

Any hints?
BTW, my motherboard is ASUS A8NE, there is no such options in BIOS to set
the caching and shadowing. I remember in the old days they exist.

 

[Paul Randall]

While you are waiting for someone with knowledge about this problem, you
might try groups.google.com. Something like this.
http://groups.google.com/groups?q=D...icrosoft.public.windowsxp.*&num=100&scoring=d

-Paul Randall

 

[Elmo]

Hi,

Yes, now I can see the blue screen contents:

A problem has been detected and windows has been shut down to prevent damage
to your computer
DRIVER_IRQL_NOT_LESS_OR_EQUAL
If this is the first time you've seen this stop error screen, restart your
computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is proper installed. If this
is a new installation, asky your hardware or software manufacturer for any
windows updates you might need.
If problems continue, disable or remove any newly installed hardware or
software, Disable BIOS memory options such as caching or shadowing. If you
need to use Safe mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup Options, and then select Safe
Mode.

Technical information:
*** STOP: 0x000000D1 (0x00000330, 0x00000002, 0x00000000, 0xAAF381B6)
*** NVTCP.sys - Address AAF381B6 base at AAF34000, DateStamp 4253b85b

Beginning dump of physical memory
Physical memory dump complete
Contact your system administration or technical support group for further
assistance.

The only hardware installed recently was the Microsoft 2000 Keyboard/Mouse
Desktop, this is a USB connection.
My previous keyboard/mouse desktop is Labtec PS/2 connection.

Any hints?
BTW, my motherboard is ASUS A8NE, there is no such options in BIOS to set
the caching and shadowing. I remember in the old days they exist.

Malke stated, in another thread:

"That error indicates a driver or hardware problem. The NVTcp.sys file
is from Nvidia (your graphics card). Go to Nvidia's website and download
the most recent driver and install it. If that doesn't fix the issue,
take the machine back to where you bought it. "

 

[Alan T]

Hi Elmo,

My graphic card is Radeon ATI, it is not the nVidia, just wonder they are
related?

 

[Alan T]

Hi,

My motherboard is ASUS A8NE with nForce 4.
I think I installed the nVidia Firewall that come with the motherboard CD,
may be it is the problem?

 

[Elmo]

Hi Elmo,

My graphic card is Radeon ATI, it is not the nVidia, just wonder they are
related?

Actually it's an "NVIDIA Networking Protocol Driver.. NVTCP" according
to another link I found.

That suggests your NIC or Ethernet card is the problem. You might try
updated drivers for it, replacing it, or just moving it to another slot,
if it's removable.

 

[Alan T]

Hi Elmo,
I searched my motherboard's forum (ASUS A8NE, which has nVidia chipet), not
only this motherboard have problem. Other users have similar problem, some
suggested they should uninstall nVidia Network Access Manager.

Not sure why nVidia Newtwork Access Manager has such problem?