Audio Problem - They Cant hear me!!!!!!!!!

A

Andrei De La Rosa

I have Windows Xp and MSN Messenger 6.0, for a virus problems I had to
install Everything including windows and msn Messenger.Before reinstall all
works fine but now when I want to use a voice conversation, the person on
the other side cant hear me but I Can hear him, I have all the ports open,
(try with firewall disabled - Norton Internet Security). And still nothing
.... The microfone works because I can record sound and my voice ... Please
help Me!!!!!!!!

Regards, Andrei De La Rosa
 
J

Jonathan Kay [MVP]

Greetings Andrei,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
J

Joe \(Frustrated as Hell With MS\)

Every time I turn around, something new not working on my
PC. After doing nothing. I'm sure you're quite
intelligent Jonathan but the QoS Packet deal...wrong
answer. Tried that & couldn't even connect! This problem
is plastered all over this BB. I've seen everyone asking
same questions. No this isn't a Driver problem....all are
current. No I have no Firewalls. My ISP didn't change
anything....this worked before w/4.7 This is a software
incompatibility problem or a DAMN XP Update problem. I
have run the Audio/Video Wizard countless times. I can
record my own .wav file just fine. I can use other chat
programs like Roger Wilco just fine. This is soley with
Messenger. Microphone is fine. The damn Messenger program
shows the Mic level rising as I'm talking during a
session. But for some reason, the program will not send
the Audio thru the net. The program accepts it but
doesn't do anything with it. Therein lies the problem.
Someone needs to research why the program shows you
talking but won't send the stuff over the net. ONCE
AGAIN, it's not with the ISPs, it's something with the
program in my PC.
Anyone else have any ideas??????
-----Original Message-----
Greetings Andrei,

Firstly, make sure both you and your contact have gone
through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger
window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to
select and test your audio/video devices.
Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control
Panel. If you're in category view
click Network and Internet connections then click
Network Connections. Right click your
network/internet connection, then click Properties.
Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well,
if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet
Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are
using a router (with UPnP support),
you may need to remove the current port forwardings. To
do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-
click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose
Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then
choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in
category view click Network and
Internet connections then click Network Connections.
Right click your network/internet
connection, then click Properties. Uncheck the QoS
Packet Scheduler, then reboot and try
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top