G
Guest
The ATI drivers that came with Vista crashed my laptop when it went to
sleep/hibernate. Here is some very important information that I found
737-26900: Radeonâ„¢ products - Catalyst 7.3 for Vista Causes BSOD Error
Referencing Win32k.sys in Some Systems
The information in this article applies to the following configuration(s):
Catalyst Display Driver 7.3
Windows Vista 32-bit Edition
Windows Vista 64-bit Edition
Symptoms:
After installing Catalyst 7.3 drivers and rebooting the computer, in rare
cases, some users may experience a blue screen (BSOD) error referencing
Win32k.sys.
Cause:
The cause of this issue is not yet known.
Workaround:
To work around this issue, you can disable the ATI External Event Utility
service or revert back to using Catalyst 7.2.
To revert back to Catalyst 7.2:
Start the system in safe mode by pressing F8 before the Windows loading
screens.
Once at the desktop, click on the Windows logo button
(start)>Accessories>System Tools>System Restore.
Use the "Recommended Restore" option, which should restore the system to
before you installed the updated drivers.
To disable the ATI External Event Utility, please use the following steps:
Boot to Safe Mode by pressing F8 before the Windows loading screen
When loaded to the desktop, click on the Windows logo button (start)>Control
Panel>Administrative Tools>Services
Right click on the ATI External Event Utility and select properties
Use the drop down menu to set the startup type to disabled, click OK
Restart the system
ATI Engineering has been advised of this issue and is investigating. Any
updates will be published when they become available.
sleep/hibernate. Here is some very important information that I found
737-26900: Radeonâ„¢ products - Catalyst 7.3 for Vista Causes BSOD Error
Referencing Win32k.sys in Some Systems
The information in this article applies to the following configuration(s):
Catalyst Display Driver 7.3
Windows Vista 32-bit Edition
Windows Vista 64-bit Edition
Symptoms:
After installing Catalyst 7.3 drivers and rebooting the computer, in rare
cases, some users may experience a blue screen (BSOD) error referencing
Win32k.sys.
Cause:
The cause of this issue is not yet known.
Workaround:
To work around this issue, you can disable the ATI External Event Utility
service or revert back to using Catalyst 7.2.
To revert back to Catalyst 7.2:
Start the system in safe mode by pressing F8 before the Windows loading
screens.
Once at the desktop, click on the Windows logo button
(start)>Accessories>System Tools>System Restore.
Use the "Recommended Restore" option, which should restore the system to
before you installed the updated drivers.
To disable the ATI External Event Utility, please use the following steps:
Boot to Safe Mode by pressing F8 before the Windows loading screen
When loaded to the desktop, click on the Windows logo button (start)>Control
Panel>Administrative Tools>Services
Right click on the ATI External Event Utility and select properties
Use the drop down menu to set the startup type to disabled, click OK
Restart the system
ATI Engineering has been advised of this issue and is investigating. Any
updates will be published when they become available.