Application Errors

[Jorge]

I bought a new notebook HP8510p, less than to months ago, running Vista
Business.
Until now I got 6 Application errors, pushing down my reliability:
4 times my IE7 crashed with an error with "ntdll.dll, version 6.0.6000.16386"
1 time my outlook 2007 crashed with the same error "ntdll.dll, version
6.0.6000.16386"
Today my Abrobat Reader 8 crashed with "AcroRd32.dll, version 8.1.1.20"

Anyone knows the reason and the solution for those errors?

Thanks,

Jorge

 

[Mr. Arnold]

I bought a new notebook HP8510p, less than to months ago, running Vista
Business.
Until now I got 6 Application errors, pushing down my reliability:
4 times my IE7 crashed with an error with "ntdll.dll, version
6.0.6000.16386"
1 time my outlook 2007 crashed with the same error "ntdll.dll, version
6.0.6000.16386"
Today my Abrobat Reader 8 crashed with "AcroRd32.dll, version 8.1.1.20"

Anyone knows the reason and the solution for those errors?

Doesn't the Application or System log have more information about this?

 

[Frank Saunders MS-MVP IE,OE/WM]

I bought a new notebook HP8510p, less than to months ago, running Vista
Business.
Until now I got 6 Application errors, pushing down my reliability:
4 times my IE7 crashed with an error with "ntdll.dll, version
6.0.6000.16386"
1 time my outlook 2007 crashed with the same error "ntdll.dll, version
6.0.6000.16386"
Today my Abrobat Reader 8 crashed with "AcroRd32.dll, version 8.1.1.20"

Anyone knows the reason and the solution for those errors?

Thanks,

Jorge

What were you doing when these happened?

 

[Jorge]

These are the Log erros:

Aplicação em falha iexplore.exe, versão 7.0.6000.16575, carimbo de data/hora
0x470c3339, módulo em falha ntdll.dll, versão 6.0.6000.16386, carimbo de
data/hora 0x4549bdc9, código de excepção 0xc0000005, desvio da falha
0x0003babb, ID do processo 0xe98, hora de início da aplicação
0x01c83c5c317b9b85.
Aplicação em falha AcroRd32.exe, versão 8.1.0.137, carimbo de data/hora
0x46444e37, módulo em falha AcroRd32.dll, versão 8.1.1.20, carimbo de
data/hora 0x470d9802, código de excepção 0xc0000005, desvio da falha
0x00003b66, ID do processo 0xf08, hora de início da aplicação
0x01c83c547deb9b35.

Aplicação em falha iexplore.exe, versão 7.0.6000.16546, carimbo de data/hora
0x46c64caf, módulo em falha ntdll.dll, versão 6.0.6000.16386, carimbo de
data/hora 0x4549bdc9, código de excepção 0xc0000005, desvio da falha
0x00062d5e, ID do processo 0x114c, hora de início da aplicação
0x01c839b82559f908.
Aplicação em falha OUTLOOK.EXE, versão 12.0.6023.5000, carimbo de data/hora
0x46574050, módulo em falha ntdll.dll, versão 6.0.6000.16386, carimbo de
data/hora 0x4549bdc9, código de excepção 0xc0000374, desvio da falha
0x000af1c9, ID do processo 0x700, hora de início da aplicação
0x01c832ed5cebe3fc.
Aplicação em falha iexplore.exe, versão 7.0.6000.16546, carimbo de data/hora
0x46c64caf, módulo em falha ntdll.dll, versão 6.0.6000.16386, carimbo de
data/hora 0x4549bdc9, código de excepção 0xc0000005, desvio da falha
0x00062d5e, ID do processo 0x164c, hora de início da aplicação
0x01c832e3f264188c.

Aplicação em falha iexplore.exe, versão 7.0.6000.16546, carimbo de data/hora
0x46c64caf, módulo em falha ntdll.dll, versão 6.0.6000.16386, carimbo de
data/hora 0x4549bdc9, código de excepção 0xc0000005, desvio da falha
0x00062d5e, ID do processo 0x17e0, hora de início da aplicação
0x01c8218da04f5c40.

Aplicação em falha iexplore.exe, versão 7.0.6000.16546, carimbo de data/hora
0x46c64caf, módulo em falha ntdll.dll, versão 6.0.6000.16386, carimbo de
data/hora 0x4549bdc9, código de excepção 0xc0000005, desvio da falha
0x00062d5e, ID do processo 0x1dc, hora de início da aplicação
0x01c820da3f281c22.

Is this helpful?

Thanks,

Jorge

 

[Jorge]

The explorer errors happened, most of them, trying to create a new account on
Live.com

The acrobat error happened opening a pdf file on the web.

The Outlook error happened reading e-mails. I think the error message said
something like "send to bluetooth device"!

Thanks,

Jorge

 

[Mr. Arnold]

These are the Log erros:

The error log is not in English that could possibly give me a chance to help
you.

 

[zachd [MSFT]]

Those are all pretty generic. Can you Check for Solutions? You may get a
bucket number, which would be very helpful in narrowing this down
reasonable. =\

 

[Frank Saunders MS-MVP IE,OE/WM]

The explorer errors happened, most of them, trying to create a new account
on
Live.com

The acrobat error happened opening a pdf file on the web.

The Outlook error happened reading e-mails. I think the error message said
something like "send to bluetooth device"!

Thanks,

Jorge

I can't help with Live.com.

Uninstall all versions of Adobe (Acrobat) Reader, make sure their folders
are deleted from Program Files and then either install the newest version
from Adobe or install Foxit:
Foxit: http://www.foxitsoftware.com/pdf/rd_intro.php