Anatomy of an E-Buyer RMA

[floppybootstomp]

1Tb Samsung SATA II Hard disk purchased in February of this year from E-Buyer.

Wednesday July 1st disk goes faulty, reported to E-Buyer in the morning.

Following two phone calls to E-Buyer at their request by e-mails then an e-mail from me asking for the disk to be collected Monday July 6th collection is confirmed to me by e-mail from E-Buyer.

Monday July 6th 11am - Faulty Hard Disk collected from me by City Link Couriers.

Monday July 13th 11am - New Samsung 1Tb hard disk delivered to me from E-Buyer by City Link.

From Monday to Monday I was kept aware of the RMA's progress and informed when the new disk had left their warehouse and given a courier tracking number.

The whole process was quite painless and I'd like to give a thumbs up to E-Buyer for their service.

 

[Madxgraphics]

 

[Anon_F]

Goes to show some companies do really go that extra bit to help their customers.

 

[crazylegs]

Well well things seem to be getting better and better for ebuyer..


Credit where its due..

Never thought I would see the day the number of times they have shot me in the foot over an RMA in the last 8 years or so..

 

[nivrip]

The whole process was quite painless and I'd like to give a thumbs up to E-Buyer for their service.

That is really good service.

 

[TriplexDread]

Yeah i had a prob with a digital frame i had bought a while ago

they were brilliant