"An Unknown Error Has Occurred"

[Gary VanderMolen]

Frankly, unless you are familiar with manipulating files using
Windows Explorer, I would recommend 'benign neglect' for stuck
messages, except for those stuck in the Outbox. Microsoft will release
an improved email program, Windows Live Mail, later this month.

If you still want to proceed with that method you quoted, you will
need to make hidden files and folders visible. You can do so
under Folder Options.

However, there is a less complicated way to achieve the same
thing, which doesn't require knowing about hidden folders.
The Mike Burgess way:
Close Windows Mail
Click Start > Search > Advanced Search
Location = Everywhere
Place a check in "Include non-indexed, hidden, and system files"
Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances of that file
Highlight, right-click and select: Delete
Ok any prompts, close Search and restart WinMail.

Hope this helps.

Gary VanderMolen

 

[Guest]

Gary, Have you downloaded this new Windows Live Mail you keep bringing up.
Cause I just did and it sucks!!!!!!!!!!! Anyone else want to play go to
http://get.live.com/betas/maildesktop_betas
Good luck I could not get it to import any of my contacts or my private
folders where I mail saved.

 

[Guest]

Well I had this trouble too and tried a few days, then I remembered in the
junk mail options, it's set to high. I clicked it to Low, then deleted them
each .them tried the delete all and now it works, if yoy don't know what i
mean then ask ok

 

[Guest]

A message showed up in my Inbox today that can't be deleted. WM says "An
Unknown Error Has Occurred" when I try to delete it.

I've run WMUtil and done a database repair and compact. Doesn't help.

Any ideas?

Where can the answer be found? I want to remove the unknown error?

 

[Gary VanderMolen]

You can try 'blowing away' the message database, but there is a
chance of losing saved messages.
If If you first want to make a backup of your mail, save a copy of
the following directory to someplace like Documents:
C:\Users\<username>\AppData\Local\Microsoft\Windows Mail\.

Next, using the Mike Burgess method:
Close Windows Mail
Click Start > Search > Advanced Search
Location = Everywhere
Place a check in "Include non-indexed, hidden, and system files"
Name = (type) WindowsMail.MSMessageStore
When completed, you should only see 2 instances of that file
Highlight, right-click and select: Delete
Ok any prompts, close Search and restart WinMail.

Hope this helps.

Gary VanderMolen

 

[Guest]

Have you tired clicking on TOOLS on your windows mail and clicking on
junk-mail options, then see if you can click on the LOW: see if that can help

 

[Guest]

Hi John,

Hi-light message you wish to delete. Go to the Edit menu (top) click on
Empty 'Deleted Itrems' Folder. That's it.

Have a good one

Bill

 

[Guest]

I had this problem today in the junk email file, but I did manage to kill
them off, by doing the following.

Going into Tools, Options, Read and turning off all the Reading boxes (Mark
as Read, Auto expand, Auto Download, Read in Plain) Then in Advanced Tab,
Maintnance, switching ON Empty messages from deleted, Purge deleted messages,
purge newsgroups, delete read message bodies, delete news messages, compact
database on shutdown, then clicking on the Clean Up now tab and running all
the options including Reset.

Then came out of Mail, went back into Mail, Junk file and right clicked each
message and selected delete individually and GONE!!!

 

[Jeff B]

JC, In your solution, when you go to the advance tab and switch on Empty Messages, etc., just what is deleted, and from where? I'm a little gun shy as to selecting an option that says it will delete ALL message headers and bodies. I already tried the "Mike Burgess method" who doesn't mention that YOU"LL LOSE EVERYTHING YOU HAVE!! Fortunately, you can restore from the recycle bin, but I still lost all the message bodies in the Inbox. I DON"T want to take the chance of doing the same thing again. When you do "Cleanup", just what is being deleted?

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Guest]

Well I have done this and my good messages were unaffected, but if this
worries you try it with out doing that part, I think on reflection that what
is causing the issue is the Auto Preview of messages once this is switched
off and assuming you have followed the other instructions the messages should
be delete on an individual basis as long as you do not have them open or on
preview.

Give that a try and see if it works.

best wishes
jcn

 

[Guest]

A message showed up in my Inbox today that can't be deleted. WM says "An
Unknown Error Has Occurred" when I try to delete it.

I've run WMUtil and done a database repair and compact. Doesn't help.

Any ideas?

 

[Julian]

It is always a good idea to post the error messages in full with
all the diagnostic codes.



But...

Are you using Norton or McAfee anti virus software?

 

[Guest]

I too am having a problem with this. It seems to be a glitch of some sort in
the program itself. I have tried different things just to make me more
frustrated then before. Until microsoft can come up with a solution I am
just going to ignore it for now.