Age of Empires 2 Gold Edition

G

Guest

The game was running fine on my computer. I had a problem with about blank
spyware and after I removed the spyware, the game will no longer run. I get a
screen stating AOE 2 has encountered a problem and needs to close. Any
suggestions?
 
J

Jimmy S.

Hi,

| The game was running fine on my computer. I had a problem with about blank
| spyware and after I removed the spyware, the game will no longer run. I get a
| screen stating AOE 2 has encountered a problem and needs to close. Any
| suggestions?

The first suggestion is to reinstall the game.

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
 
G

Guest

I reinstalled the game and it still does not run. The loading screen comes up
and then It goes back to the desktop and I get the screen stating AOE 2 has
encountered a problem and needs to close.
 
J

Jimmy S.

Hi,

|I reinstalled the game and it still does not run. The loading screen comes up
| and then It goes back to the desktop and I get the screen stating AOE 2 has
| encountered a problem and needs to close.
| "Jimmy S." wrote:
|
| > Hi,
| >
| > | The game was running fine on my computer. I had a problem with about blank
| > | spyware and after I removed the spyware, the game will no longer run. I get a
| > | screen stating AOE 2 has encountered a problem and needs to close. Any
| > | suggestions?
| >
| > The first suggestion is to reinstall the game.
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S. http://mvp.support.microsoft.com
| >
| > Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
| > MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > _________________________________________________________
| >
| >
| >

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck! :)

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using this utility: http://www.mlin.net/StartupCPL.shtml
or this method: http://www.pacs-portal.co.uk/startup_content.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com and then
install MS AntiSpyware from: www.microsoft.com/spyware to
remove any Spyware or Adware which could clog up your PC.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
Microsoft's Game Support Center: http://www.support.microsoft.com/games
MS Assisted Support: http://support.microsoft.com/select/?target=assistance
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
 
G

Guest

Hi,
I checked for software conflicts and ran the disk cleanup. My IE Browser is
acting strange now. It took a while to open and when it did my favorite
places links wouldn't work. I tried to manually type the site in and it was
very sticky and just said done at the bottom. After clicking on some links at
my startup page, and not hitting the back button, the browser starts to work
normally though. However, My Aol browser was not affected. I already had
Microsoft Spyware installed Because at the same time AOE2 stopped working my
Lavasoft adaware program started jamming when it would scan the registry.
Microsoft Spyware found no problems. If you have any suggestions I would
appreciated it and thanks for the help.
 
J

Jimmy S.

Hi,

We're no longer looking a simple issue of a game not working.
Your system has obviously not recovered from the effects of the
malware which was installed on it. I suggest repairing the OS:

How to repair Windows XP:
Unplug from your Internet connection, and then repair Windows:
using this method: http://michaelstevenstech.com/XPrepairinstall.htm

Afterwards, boot up your system, turn on your XP Internet Firewall,
plug back into your Internet connection and install all Critical and
Recommended updates from: http://windowsupdate.microsoft.com

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


| Hi,
| I checked for software conflicts and ran the disk cleanup. My IE Browser is
| acting strange now. It took a while to open and when it did my favorite
| places links wouldn't work. I tried to manually type the site in and it was
| very sticky and just said done at the bottom. After clicking on some links at
| my startup page, and not hitting the back button, the browser starts to work
| normally though. However, My Aol browser was not affected. I already had
| Microsoft Spyware installed Because at the same time AOE2 stopped working my
| Lavasoft adaware program started jamming when it would scan the registry.
| Microsoft Spyware found no problems. If you have any suggestions I would
| appreciated it and thanks for the help.
|
| "Jimmy S." wrote:
|
| > Hi,
| >
| > |I reinstalled the game and it still does not run. The loading screen comes up
| > | and then It goes back to the desktop and I get the screen stating AOE 2 has
| > | encountered a problem and needs to close.
| > | "Jimmy S." wrote:
| > |
| > | > Hi,
| > | >
| > | > | The game was running fine on my computer. I had a problem with about blank
| > | > | spyware and after I removed the spyware, the game will no longer run. I get a
| > | > | screen stating AOE 2 has encountered a problem and needs to close. Any
| > | > | suggestions?
| > | >
| > | > The first suggestion is to reinstall the game.
| > | >
| > | > --
| > | > Cheers, Windows XP MVP Shell / User
| > | > Jimmy S. http://mvp.support.microsoft.com
| > | >
| > | > Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
| > | > MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
| > | > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > | > _________________________________________________________
| > | >
| > | >
| > | >
| >
| > Let's try some basic troubleshooting. If the problem still persists
| > please post back and we'll try some more steps. Good luck! :)
| >
| > 1. To see if it's a software conflict: Temporarily disable Startup
| > programs one at a time, starting with Firewall, Antivirus, and ad
| > blockers using this utility: http://www.mlin.net/StartupCPL.shtml
| > or this method: http://www.pacs-portal.co.uk/startup_content.php
| >
| > You can lookup what a program does before you disable it here:
| > http://www.sysinfo.org/startuplist.php
| >
| > 2. Run a virus scan at: http://housecall.antivirus.com and then
| > install MS AntiSpyware from: www.microsoft.com/spyware to
| > remove any Spyware or Adware which could clog up your PC.
| >
| > 3. Click My Computer / Rightclick the Drive & Choose Properties
| > / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
| > the "Error-Checking" and "Defragmentation" utilities.
| >
| > 4. Go to the Windows Update site for everything under Critical and
| > Recommended: http://windowsupdate.microsoft.com Some games
| > require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a
| >
| > 5. Update DirectX and your Chipset, Sound, &Video Drivers:
| > For all Video / DirectX / Game and Hardware Issues, I have a
| > Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S. http://mvp.support.microsoft.com
| >
| > Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
| > Microsoft's Game Support Center: http://www.support.microsoft.com/games
| > MS Assisted Support: http://support.microsoft.com/select/?target=assistance
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > _________________________________________________________
| >
| >
| >
| >
 

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