"Administrators Only" problem with Windows Update

[Silverback]

I'm running XP Professional, SP1 on a Dell system (2.4Ghz,
512MB RAM). When trying to use Windows Update, I get a
screen that says "Administrators Only" even though I am
part of the Administrator group or even if I log in as the
Administrator. (This problem has been present since I got
the system a couple years ago).

I've tried the fixes posted on the Microsoft Support
website and the Dell Support website but neither has
helped. I also have done a non-destructive reinstallation
of XP Professional, again with no resolution.

If I go directly to the Microsoft Support website and
attempt to download patches or updates manually, there is
no problem but I'd like to set up for automatic downloads
through Windows Update and not have to hassle with this.
Any ideas? Thanks in advance.

 

[Carey Frisch [MVP]]

Review the troubleshooting tips in these articles:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=193385

HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;818018

Error Message: Thank You For Your Interest in Windows Update...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;234272

"Software Update Incomplete, This Windows Update Software
Did Not Update Successfully" Error Message When You Visit
the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;319585

How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html

Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll
down to "Why Can't I Download Updates" for additional troubleshooting ideas.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-----------------------------------------------------------------------------------------


| I'm running XP Professional, SP1 on a Dell system (2.4Ghz,
| 512MB RAM). When trying to use Windows Update, I get a
| screen that says "Administrators Only" even though I am
| part of the Administrator group or even if I log in as the
| Administrator. (This problem has been present since I got
| the system a couple years ago).
|
| I've tried the fixes posted on the Microsoft Support
| website and the Dell Support website but neither has
| helped. I also have done a non-destructive reinstallation
| of XP Professional, again with no resolution.
|
| If I go directly to the Microsoft Support website and
| attempt to download patches or updates manually, there is
| no problem but I'd like to set up for automatic downloads
| through Windows Update and not have to hassle with this.
| Any ideas? Thanks in advance.
|

 

[silverback]

Thanks, Carey! I'll check these out.

-----Original Message-----
Review the troubleshooting tips in these articles:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=193385

HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en- us;818018

Error Message: Thank You For Your Interest in Windows Update...
US;234272

"Software Update Incomplete, This Windows Update Software
Did Not Update Successfully" Error Message When You Visit
the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;en- us;319585

How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html

Also, visit http://www.kellys-korner-

xp.com/top10faqs.htm and scroll

 

[Guest]

I found the answer, although it wasn't on a Microsoft
website. Rename/delete the folder named "V4" and all
files within it. Reboot your system, click on Windows
Update. It works. How difficult would it be to post that
much information in he Microsoft Support Area? (I spent
about 30 hours trying to chase down that fix). If
Microsoft wants us to keep our systems patched, how about
giving us the ability to do so?