Address Book

[Guest]

I need someone to explain to me what are the differences between the what
appears to be multiple address books in Outlook. I have various contacts
stored in the Contacts area (if I click on the Contacts icon on in the
Outlook Shortcuts pane I can see them. However, when I click on the Address
Book in the menu bar up top, I get a message saying "The address list could
not be displayed. The Contacts folder associated with this address list
could not be opened; it may have been moved or deleted, or you do not have
permissions...." If I click OK, it gives me a blank Address book (is this
supposed to be different from the Contacts area?). If I click on the Show
Names from the: drop down menu, I see Outlook Address Book, and two lines
underneath that, which both are named as Contacts. The second one displays
the contents in my Contacts area.

 

[Robert Findlay [MSFT]]

Let me start by giving you some background information on the Outlook
Address Book and Contacts folders. The Outlook Address Book is not truely
and address book it is actually a service that runs in Outlook and it
displays the contents of the Contacts folder or folders if there is more
than one. It can also show addresses from a Global Address List stored on
an Exchange server or from a Personal Address Book (.pab). It sounds like
you have a Contacts folder that was setup to display in the Outlook Address
Book (OAB) but the OAB is no longer able to find it. To resolve this you
should be able to remove the Outlook Address Book service and readd it. Let
me know which version of Outlook you are using and I can send you
instructions on how to do this.

I hope this information is helpful.

Robert Findlay
Partner Technical Lead -- BizApps
Microsoft Technical Support for Platforms and Business Applications

 

[Ken]

Robert,

Thanks for your response.

We are running Outlook 2000 in corporate/workgroup mode on Exchange 5.5. Our
current setup (as is the default in Exchange Server 5.5) is to default to
the Global Address List. In Outlook 2000, if you go to Tools - Services -
Addressing tab. You get a choice to "Show Name from the:" and your choices
are Global Address List, any recipient container in your organization,
Contacts etc.

What I am interested in doing is have all users Address Books default to a
specific recipient container from our list of recipient containers in our
Exchange organization rather than the Global Address List.

Regards,

Ken