Address Book

[Guest]

I recently upgraded from Outlook 2000 to 2002. Now half of my email address in my contacts are not available for address emails

Does anyone have any thoughts on how to fix this? Thanks.

 

[Russ Valentine [MVP-Outlook]]

Which addresses are not available?
Over which mail support mode did you upgrade?
--
Russ Valentine
[MVP-Outlook]

I recently upgraded from Outlook 2000 to 2002. Now half of my email

address in my contacts are not available for address emails.

 

[Guest]

I am not sure where to find the "mail support mode" information. The addresses that are available in the CONTACTS section but not available in the address book, I have found to be the oldest records. I did run "detect and repair" several times and restored nearly have of the missing address book entries.

My guess is that when I installed Outlook 2002 from the iPAQ cd, that the migration of my data from my Outlook 2000 files was not complete or the 2000 data is not 100% backwards compatible in the 2002 version.

If it helps, as a side note, everytime I open the 2002 version it creates another "personal folder" icon on my folder list and then prompts me " that this information service has not been configured. Select an existing file to configure, or type the name of a new file to create."

When I try to select my current folder, it loops the same error message and prompts me for a new file name or to create one. At this point I just escape out of the prompts to get out of the loop and then close all the new personal folders it create (that I cannot open anyway).

 

[Russ Valentine [MVP-Outlook]]

The PST files are perfectly compatible. If 100% of your Contacts are in the
Contacts Folder, then all your data was imported. Your Outlook Address Book
is corrupt.
You should only have one Personal Folders file. If you keep getting new
ones, your profile is corrupt. If you don't know what mail support mode you
were using, there is no way to find out. I suspect it was "Internet Mail
Only" mode because in place upgrades over that mode are a disaster, as you
can see.

Create a new Profile.
--
Russ Valentine
[MVP-Outlook]

I am not sure where to find the "mail support mode" information. The

addresses that are available in the CONTACTS section but not available in
the address book, I have found to be the oldest records. I did run "detect
and repair" several times and restored nearly have of the missing address
book entries.

My guess is that when I installed Outlook 2002 from the iPAQ cd, that the

migration of my data from my Outlook 2000 files was not complete or the 2000
data is not 100% backwards compatible in the 2002 version.

If it helps, as a side note, everytime I open the 2002 version it creates

another "personal folder" icon on my folder list and then prompts me " that
this information service has not been configured. Select an existing file to
configure, or type the name of a new file to create."

When I try to select my current folder, it loops the same error message

and prompts me for a new file name or to create one. At this point I just
escape out of the prompts to get out of the loop and then close all the new
personal folders it create (that I cannot open anyway).

 

[Guest]

How do I create a new profile? Let me know where I can find some instructions on how to do it. Thanks.

 

[Russ Valentine [MVP-Outlook]]

Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q287/0/72.asp

--
Russ Valentine
[MVP-Outlook]

How do I create a new profile? Let me know where I can find some

instructions on how to do it. Thanks.

 

[Guest]

Thanks for the reference material. Quick question. I have several other questions pending in this section regarding "full folder" in tasks and "operation failed" while archiving. Do you think the new profile will resolve those issues? I have this feeling that they are related in a way.

 

[Russ Valentine [MVP-Outlook]]

Perhaps, but I've never seen either problem. Sounds more like a problem with
your message store to me.

--
Russ Valentine
[MVP-Outlook]

Thanks for the reference material. Quick question. I have several other

questions pending in this section regarding "full folder" in tasks and
"operation failed" while archiving. Do you think the new profile will
resolve those issues? I have this feeling that they are related in a way.

 

[Guest]

I referenced your link for instructions on creating a new profile. They are for XP. I failed to mention iPAQ install OL2002 on my W2000 laptop. Where can I find instructions for creating a new profile under W2000? Or should I uninstall OL2002 and reinstall OL2000?

Please advise. Thanks.

 

[Brian Tillman]

I referenced your link for instructions on creating a new profile.
They are for XP. I failed to mention iPAQ install OL2002 on my W2000
laptop. Where can I find instructions for creating a new profile
under W2000? Or should I uninstall OL2002 and reinstall OL2000?

Create the new profile using the Mail applet in Control Panel.
--
Brian Tillman
Smiths Aerospace
3290 Patterson Ave. SE, MS 1B3
Grand Rapids, MI 49512-1991
Brian.Tillman is the name, smiths-aerospace.com is the domain.

I don't speak for Smiths, and Smiths doesn't speak for me.

 

[Russ Valentine [MVP-Outlook]]

The instructions are for both Windows 2000 and Windows XP.
--
Russ Valentine
[MVP-Outlook]

I referenced your link for instructions on creating a new profile. They

are for XP. I failed to mention iPAQ install OL2002 on my W2000 laptop.
Where can I find instructions for creating a new profile under W2000? Or
should I uninstall OL2002 and reinstall OL2000?

 

[Guest]

I created the new profile successfullly. Thanks. However, I found I need to import my data into this profile inorder to use it. Does that seem correct?

I imported the CONTACT data first and have the same address book problem. When addressing email, it will not pull the email addresses that are stored in the CONTACTS. Same problem still.

 

[Guest]

Feedback: my archiving errors, multiple personal folders and folder errors are all gone now after creating a new profile.

However, I am back to my original problem. I recently upgraded from Outlook 2000 to 2002, running on W2000. Now only half of my email address in my contacts are not available for addressing emails.

Does anyone have any thoughts on how to fix this? Thanks.

 

[Russ Valentine [MVP-Outlook]]

No it is not correct. You should have simply configured Outlook to use you
your existing PST file when you created the Profile. Importing is what is
causing your trouble.
--
Russ Valentine
[MVP-Outlook]

I created the new profile successfullly. Thanks. However, I found I need

to import my data into this profile inorder to use it. Does that seem
correct?

I imported the CONTACT data first and have the same address book problem.

When addressing email, it will not pull the email addresses that are stored
in the CONTACTS. Same problem still.

 

[Guest]

I found that out the hard way. It is now configured to use the existing PST.

Now all of my other opeartions and folder errors are resolved except the originally issue.

How can I get Outlook 2002 to access all the email address in my CONTACTS for addressing use in my emails

 

[Russ Valentine [MVP-Outlook]]

Have you configured the Outlook Address Book correctly?
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.


--
Russ Valentine
[MVP-Outlook]

I found that out the hard way. It is now configured to use the existing PST.

Now all of my other opeartions and folder errors are resolved except the originally issue.

How can I get Outlook 2002 to access all the email address in my CONTACTS

for addressing use in my emails?

 

[Guest]

Request for help: before half of my addresses were available for addressing emails. Now with the suggested changes none of the addresses are available. As a test, I added several new contacts and they were not accessable either for email addressing. (my opinion is that something happened during the mirgration from OL2000 to OL2002, I restored my backup OL files to another machine running OL2000 and everything works perfectly) Any suggestions on getting OL2002 fixed? Thanks.

----- David Koeneman wrote: -----

Thanks for all your help on this Russ. I did not think it would require this much detail.

Under Tools| Email Accounts the OAB is on the list and the Contact: Personal Folders under the OAB list. I also check the properties under CONTACTS and confirmed that the checkbox is checked for the "show this folder as an e-mail Address Book". I did restart OL and still have the same issues.

Any suggestions? Would removing and adding the OAB back to the Directory have any good effect? Thanks.

 

[Russ Valentine [MVP-Outlook]]

If even new Contacts are not showing up in the Outlook Address Book, then
you still do not have the Outlook Address Book configured correctly in this
profile.
Have you checked to make sure your PST file has no errors and that you don't
have more than one set of PST files or Contacts Folders in this Profile?
--
Russ Valentine
[MVP-Outlook]

Request for help: before half of my addresses were available for

addressing emails. Now with the suggested changes none of the addresses are
available. As a test, I added several new contacts and they were not
accessable either for email addressing. (my opinion is that something
happened during the mirgration from OL2000 to OL2002, I restored my backup
OL files to another machine running OL2000 and everything works perfectly)
Any suggestions on getting OL2002 fixed? Thanks.

----- David Koeneman wrote: -----

Thanks for all your help on this Russ. I did not think it would require this much detail.

Under Tools| Email Accounts the OAB is on the list and the Contact:

Personal Folders under the OAB list. I also check the properties under
CONTACTS and confirmed that the checkbox is checked for the "show this
folder as an e-mail Address Book". I did restart OL and still have the same
issues.

Any suggestions? Would removing and adding the OAB back to the

Directory have any good effect? Thanks.

 

[Guest]

There is only one PST. How do I check for errors in the PST and config the OAB correctly?

 

[Russ Valentine [MVP-Outlook]]

I already posted the instructions for configuring the OAB. For stubborn
cases, you may need to remove OAB, restart Outlook, and re-add the OAB to
reset it.

Use the Inbox Repair Tool (scanpst.exe) to check your PST for errors. Make
sure Outlook is closed first.

I don't have the beginning of this thread anymore. Remind me how you
transferred this PST to your current profile and whether any of these
Contacts were imported.

Also, make sure the email field in each Contact is a valid (resolved)
entry.

--
Russ Valentine
[MVP-Outlook]

There is only one PST. How do I check for errors in the PST and config

the OAB correctly?