Add/Remove Software, other than through Control Panel ??

[Guest]

I have an hp OfficeJet v40 print/scan/fax that suddenly quit communicating with my computer. I got the message "...try removing and then installing again...", but when I go to the control panel I do not get the "Remove" button; instead I get a "click here for support information", which tells me how to contact HP (LOL) After 3 days of fruitless e-mail exchanges w/HP (last advice - create a new profile), can anyone tell me how to make Windows XP "lose" the apparently garbled hp software so I can re-install it?

 

[Stan]

Have you seen the Windows Installer Cleanup utility? Not sure if it applies
to what you're doing, but take a look here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Stan

I have an hp OfficeJet v40 print/scan/fax that suddenly quit communicating

with my computer. I got the message "...try removing and then installing
again...", but when I go to the control panel I do not get the "Remove"
button; instead I get a "click here for support information", which tells
me how to contact HP (LOL) After 3 days of fruitless e-mail exchanges w/HP
(last advice - create a new profile), can anyone tell me how to make Windows
XP "lose" the apparently garbled hp software so I can re-install it?

 

[Kelly]

Hi,

Follow the steps provided here:

Troubleshooting, Removing and/or Cleaning Add or Remove Programs
http://www.kellys-korner-xp.com/xp_a.htm#addremove