Add Printer - Operation Cannot be Completed

[raydeo]

Posted in general but then realized there was a forum strictly for printing.

Not sure whether the problem began with XP SP3 or as a result of optimizing
my hard drive with Norton System Works 2008. Noted after installing Acrobat
Pro 9 that it will not pdf any documents as the system would not setup the
necessary printers. Tried adding a printer manually and get the Operation
Cannot Complete message.

The fix to this is to ensure that Print Spooler is running in Services which
it is. It both comes on automatically at boot and stays started. I have
also attempted to manually shut it down and then start it but to no avail.

If it's not the spooler, any suggestions of what it could be. I'd like to
avoid reinstall my entire machine alhtough will be attemptinga fix via
Windows Repair installation.

From another site, I did try a suggested fix to remove the .PNX files,
however, this didn't work either.

Is there a registry setting that I can adjust to get back Add Priinter?

Thanks in advance for any help.

 

[Cari \(MS-MVP\)]

Personally I'd see if it works again after removing Norton.

 

[raydeo]

Didn't work so did an XP Repair insrallation and got it back. Saved havoing
to re-install the entire machine. Of course after the repair, had to
register a couple of Windows files as it wouldn't bring down any updates.
This time I'll leave off SP3 as it's been more of a hindrance than a help.