Add printer fails: "Cannot create a file when that file already exists"

P

Paul Shapiro

Hi,

I'm trying to help a friend who is unable to install any printer drivers.
He's trying to install an HP Laserjet 6P, but we also tried installing
several other manufacturer's printer drivers and they all failed the same
way. The computer was running WinXP Professional SP1 when the problem
started. Installing SP2 did not change anything.

The installation goes most of the way to the end, and then fails with the
message:

"Cannot create a file when that file already exists."

Thanks for any help,
Paul Shapiro
 

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