Court action next ?
My 17"" Acer monitor died after about 15 months, I contacted the retailer who sold it to me as "3 year warranty" but guess what - I quote "did you buy the warranty from us" I answered no you told me it came with a 3 year warranty - reply " that's nothing to do with us it's the manufacturers, you should contact them". For a start under UK consumer law the retailer is responsible - so I'll be taking that up with the head office on Monday.
However I did the usual phone esplex - phone courier - courier collected it and I waited and waited and waited and.......
Eventually I e-mailed esplex & got the usual it's awaiting parts etc' etc'
After 6 weeks I e-mailed again - the reply - "our records show the item has been returned to you" - needless to say it wasn't.
I phoned & phoned each time promises to call back - nothing - basically Esplex lost my Monitor for 6 weeks as someone had issued the case ID number twice & nobody had the sense to look at the letter I included with the monitor showing the serial number, my name, address, phone number, mobile number & e-mail address. They just dumped it in the corner of a loading bay somewhere.
When it was eventually found I was told it would take another 10 days for repair - I protested & today a week after I was told it would be 10 days it was returned ... hooray ??? NO not even a smile, yes the monitor arrived but with the wrong power supply a tatty old box, an even tattier mains lead plus a mouse ... yes a mouse .. so if you are short of a Dell mouse when your PC is returned by Esplex, tell them you know where it is.
I decided not to waste any more money on phoning 0870 numbers so I called Acer direct - guess what - no call back.
This weekend I'm preparing a letter before action, this will go to the retailer, Esplex & Acer, I hope I don't have to go to court but I'm prepared for it.
These companies have lost a customer due to poor customer service, in future I'll do my homework & make sure no other product I buy is likely to be repaired by Esplex, the retailer has also lost out as I purchased a lot of items from them but never again.
Good luck to everyone with their Acer problems.