Accessing network shares crashes Explorer

[Steve Nielsen]

I've had this problem repeatedly on one particular XP Pro PC (Dell
Optiplex GX260). Unfortunately the only information I can get about it
is in the Event Viewer Application log:

"The shell stopped unexpectedly and Explorer.exe was restarted."

No where can I find an information about what actually causes the shell
to stop and there are no coresponing entries in System or Security logs.

Also browsing the network is always extremely slow on this one and I get
frequent "not responding" conditions when opening Word and Excel files
from network shares. We use both MS Networking and Novell using both IPX
and IP, the problems are the same no matter which type share I access.

The PC is a clean install of XP, all hardware tests good. It has the
latest Novell client, the machine is up to date (minus SP2 and
unnecessary/inapplicable non-critical Windows updates), virus and
spyware free. I've applied all the network tweaks Novell reccommends
(network provider order, no unneeded protocols, etc.) to no avail.

Any ideas on how to trouble shoot this is appreciated, in particular how
can I determine exactly WHAT causes the shell to stop?

Thanks,
Steve

 

[Malke]

I've had this problem repeatedly on one particular XP Pro PC (Dell
Optiplex GX260). Unfortunately the only information I can get about it
is in the Event Viewer Application log:

"The shell stopped unexpectedly and Explorer.exe was restarted."

No where can I find an information about what actually causes the
shell to stop and there are no coresponing entries in System or
Security logs.

Also browsing the network is always extremely slow on this one and I
get frequent "not responding" conditions when opening Word and Excel
files from network shares. We use both MS Networking and Novell using
both IPX and IP, the problems are the same no matter which type share
I access.

The PC is a clean install of XP, all hardware tests good. It has the
latest Novell client, the machine is up to date (minus SP2 and
unnecessary/inapplicable non-critical Windows updates), virus and
spyware free. I've applied all the network tweaks Novell reccommends
(network provider order, no unneeded protocols, etc.) to no avail.

A few things to try, one thing at a time and test after each change:

1. Check the ethernet cable. If possible, swap it out for a different
one.

2. Check the port on the router or switch (whatever you're using). Try a
different port.

3. Try a different NIC - they are inexpensive. If your current NIC is
integrated into the motherboard (most Optiplexes have that), install a
pci card.

Malke

 

[Steve Nielsen]

Steve Nielsen wrote:




A few things to try, one thing at a time and test after each change:

1. Check the ethernet cable. If possible, swap it out for a different
one.

2. Check the port on the router or switch (whatever you're using). Try a
different port.

3. Try a different NIC - they are inexpensive. If your current NIC is
integrated into the motherboard (most Optiplexes have that), install a
pci card.

Malke

1 & 2 already been done. Will try another NIC soon and yes, it's an
integrated NIC.

Thanks
Steve

Thanks.

 

[Guest]

Steve,

I have had this problem as well, I work for a medium size company and have
this problem with random files on random pc's, not all dells. When i open
explorer to view a network share, then click the file it locks everything up
for a minute or so. Then if you try to open the file sometimes it will open
OK, and other times it locks up everything and gives you a random error such
as "network path not found..." Very irritating.