Access Denied installing SP3 and 4

[Peter Birkle]

I'm having some strange problems.

My colleague tried to install SP4 for Windows 2000 Server
and got just about to the end of installing the Service
Pack and recieved a message Access Denied. So he rolled
back the SP4 Install.

Now the strange thing is in Add/Remove Programs it says
that Windows SP4 is installed but checking the system only
SP3 is installed.

Ok I tried to do this myself we have full local and domain
admin privileges. Same thing happened to me and yes SP4
shows up as being installed in ADD/REMOVE Programs.

I then tried installing SP3 and the same thing happened.

Only message that comes up in the Event log is Access
Denied Error EVENT ID 4373.

Should I try and do a manual un-install of SP3????

Any help would be much Appreciated.

Peter Birkle

 

[David Bullock [MSFT]]

Hi Peter,
What's almost certainly happened is that the Registry key where we look for
Service Pack level was updated, and wasn't rolled back when the SP4 install
failed. This shouldn't cause any problems, in and of itself, but can be very
annoying.

As for why the SP4 installation failed - "access denied" indicates that we
have restrictive (too restrictive) permissions set on either the Registry,
or on a folder which SP4 need to access.

You can diagnose where the permissions are too restrictive by taking the
following steps:

1. Set the following Registry value:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup
Value Name: LogLevel
Data Type: REG_DWORD
Value: 0xFFFF

2. Rerun the SP4 setup. The setupapi.log should report something like:

[2003/07/02 06:47:24 2168.16]
Setting reg key
HKLM\SYSTEM\CurrentControlSet\Control\WMI\Security\1101D829-167B-4ebf-ACAE-2
8CAB7C34
802
Error 5: Access is denied.
Error parsing AddReg section Product.Add.Reg in d:\81eb0\update\update.inf:
Error
5: Access is denied.
Error parsing install section ProductInstall.GlobalRegistryChanges.Install
of
d:\81eb0\update\update.inf: Error 5: Access is denied.
Setting reg key
HKLM\SYSTEM\CurrentControlSet\Control\WMI\Security\1101D829-167B-4ebf-ACAE-2
8CAB7C34
802
Error 5: Access is denied.
Error parsing AddReg section Product.Add.Reg in d:\81eb0\update\update.inf:
Error
5: Access is denied.
Error parsing install section ProductInstall.GlobalRegistryChanges.Install
of
d:\81eb0\update\update.inf: Error 5: Access is denied.

3. Check (and change, as appropriate) the permissions (with RegEdt32.exe) on
the Reg key identified as the "culprit" in the setupapi.log. Appropriate
permissions would include at least the following:
- System with Full Control
- Administrators with Full Control

Hope this helps!
- David Bullock (MS)