Access 2003 crashes

[Tore]

I got my new laptop last week. It came with Vista Home Premium installed

I installed Office 2003 and downloaded and installed all servicepacks.
After complete install of Office 2003 I did the same with Office 2007,
including servicepacks.

I maintain Access 2003 and 2007 databases and need both of them on my
computer. Afterwards I installed full version of Visual Studio 2008.

I create a new mdb database in Access 2003 and I create a form. On the form
I add a button. I try to add a button on click event with the code builder.
As soon as the visual basic screen opens access will crash and restart, every
time I give it a try.

I have tried compact and repair without success.

I have switched off spellcheck with autocorrect.

What could I try next to get Access 2003 to work?

Regards

 

[Charles Wang [MSFT]]

Hi Tore,
Thank you for using Microsoft MSDN Managed Newsgroup Services. My name is
Charles and it is my pleasure to work with you on this post.

Regarding the issue you encountered, I recommend that you use Process
Monitor to monitor your processes with the filter "[Process name]
[contains] [access]". Then reproduce your issue in your Access 2003, and
then check the Process Monitor trace to see if there are any Errors like
Access Denied.

To use Process Monitor, you can download it from this link:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

If this issue is a permission issue, run your Access 2003 as administrator
may help. You can first locate your Access 2003 Executable path and right
click MSACCESS.EXE and click "Run as Administraotr".

Hope this helps.

Best regards,
Charles Wang
Microsoft Online Community Support
=========================================================
Delighting our customers is our #1 priority. We welcome your
comments and suggestions about how we can improve the
support we provide to you. Please feel free to let my manager
know what you think of the level of service provided. You can
send feedback directly to my manager at: (e-mail address removed).
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[Tore]

If right click msaccess.exe and select "run as administraor" and access 2003
works normally. Then I start access 2007 and try to open the same database as
I opened in access 2003. It opens but the form buttons do not work.

Then I go back to Access 2003 and open the same database. The form buttons
do not work any more and access crash when I go into visual basic code. "Run
as administrator" cause the same problem. I have a feeliing that the windows
installer does not do whet it should when I switch between access versions.

Here is one of many equal lines from the process monitor when I press the
failing button in access 2003:


Time of day ProcessName PID Operation Path Result Detai
20:28:43,1365259 MSACCESS.EXE 5700 RegQueryValue HKCU\Software\Microsoft\Office\11.0\Common\General\DisableIE5DemandInstall NAME NOT FOUND Length: 144



Regards

Tore

 

[Charles Wang [MSFT]]

Hi Tore,
Could you please send me a copy of your Access database file to reproduce
this issue and the process monitor trace for closer observation? If the
total fize size is less than 2MB, you can send them to me via email
(changliw_at_microsoft_dot_com). Otherwise, please first send me an email
response, after that, I will create a FTP workspace for your uploading the
file and will let you know the detail via email.

Thank you!

Best regards,
Charles Wang
Microsoft Online Community Support
=========================================================
Delighting our customers is our #1 priority. We welcome your
comments and suggestions about how we can improve the
support we provide to you. Please feel free to let my manager
know what you think of the level of service provided. You can
send feedback directly to my manager at: (e-mail address removed).
=========================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
=========================================================

 

[Tore]

Email with subject "Access 2003 crashes" was sendt to you on the 18th of
march.

Regards

Tore

 

[Charles Wang [MSFT]]

Hi Tore,
Sorry for delaying the response since I was out of office at the end of
last week.

From your process monitor trace file, I found that your Access 2003
application almost could not find all of the required files/registry keys
when this issue happened. On my test computer, your database worked fine at
my side. It looked that there were some components corruptions on your
computer. Have you tried uninstalling your Access 2003 and 2007 and then
install them again?

To clean up all the installer information of Access 2003 and 2007, I
recommend that you also download Windows Installer Cleanup Utility to
remove all the Access 2003 and 2007 components after you remove them via
Add/Remove Programs.

You can download the tool from this link:
http://support.microsoft.com/kb/290301/en-us

After you remove the left installer information of access 2003 and 2007,
reinstall them.

Also I appreciate your understanding that since this issue is environment
specific and could not be reproduced at my side, if this issue happens
again, to track the root cause of this issue, some advanced troubleshooting
technologies like dump analysis would be required. I recommend that you
contact Microsoft Customer Support Services (CSS) to get best support on
this. Please be advised that contacting phone support will be a charged
call.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.


Best regards,
Charles Wang
Microsoft Online Community Support
=========================================================
Delighting our customers is our #1 priority. We welcome your
comments and suggestions about how we can improve the
support we provide to you. Please feel free to let my manager
know what you think of the level of service provided. You can
send feedback directly to my manager at: (e-mail address removed).
=========================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
=========================================================