A DNS lookup error occurred

G

Guest

Whenever I try to access certain websites (only a few of them) ..(one is
www.yourshops.ca ) . .. I get the following error:

Gateway Timeout
The following error occurred:
Code:
 A DNS lookup error occurred because the request timed out
during the lookup.
--------------------------------------------------------------------------------
Please contact the administrator.

I have had NO luck in figuring this one out and I really need to access
these sites.  If anyone can help, it would be wonderful!

I am using Windows XP and internet explorer 6.x
 
D

Don Varnau

Hi,
As a workaround, try this in the address bar 216.220.46.153

From Start> Run type this command and hit Enter.
ipconfig /flushdns

Have you, at some point, done a complete shutdown of computer, modem, router
(if you have one) for a few minutes? That might help and can't hurt.

Clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content.) It's often recommended that the TIF
folder be kept at about 50 MB (Settings.)

There are other steps to try at
http://www.mvps.org/inetexplorer/answers.htm#dns

This also sounds like it may be a problem with your ISPs Domain Name Server
(DNS) You should contact their helpdesk if the previous suggestions don't
work.

Hope this helps,
Don
[MS MVP- IE/OE]
 
G

Guest

You are AMAZING! The first thing I tried (216.220.46.153) worked like a
charm .. (making a mental note to write that ip down)... does that give you
any information as to what the cause was? Seeing as there is the odd site
here and there that this happens to, it would be nice to know what the cause
was. Do you think it's my ISP?

D.

Don Varnau said:
Hi,
As a workaround, try this in the address bar 216.220.46.153

From Start> Run type this command and hit Enter.
ipconfig /flushdns

Have you, at some point, done a complete shutdown of computer, modem, router
(if you have one) for a few minutes? That might help and can't hurt.

Clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content.) It's often recommended that the TIF
folder be kept at about 50 MB (Settings.)

There are other steps to try at
http://www.mvps.org/inetexplorer/answers.htm#dns

This also sounds like it may be a problem with your ISPs Domain Name Server
(DNS) You should contact their helpdesk if the previous suggestions don't
work.

Hope this helps,
Don
[MS MVP- IE/OE]


abbytreasures said:
Whenever I try to access certain websites (only a few of them) ..(one is
www.yourshops.ca ) . .. I get the following error:

Gateway Timeout
The following error occurred:
Code:
 A DNS lookup error occurred because the request timed out
during the lookup.
---------------------------------------------------------
Please contact the administrator.

I have had NO luck in figuring this one out and I really need to access
these sites.  If anyone can help, it would be wonderful!

I am using Windows XP and internet explorer 6.x[/QUOTE]
[/QUOTE]
 
G

Guest

The page loads using that IP but it won't let me log into the site (it just
then times out). I did try your other suggestions listed, but nothing seems
to work. Guess I'll try my ISP as well.
 
D

Don Varnau

Hi,
I got that IP Address from the ping command. Start> Run> cmd (to open a
command window) Type in "ping www.yourshops.ca" without the quotes. When
ping worked, but DNS lookup timed out, it looked like a problem with your
ISPs Domain Name Servers.

It could still be a DNS problem that's preventing you from logging in. If
your ISP says that it's not a DNS problem, or if you know someone who uses
the same ISP and can reach that site, I suspect that you will have to look
over the (many) possibilities at
http://inetexplorer.mvps.org/answers.htm#dns
and
http://inetexplorer.mvps.org/answers2.htm#secure_sites

It's a longshot, but you might try this program:
WinsockXP Fix- WinXP http://www.spychecker.com/program/winsockxpfix.html
Also, with instructions, at http://www.iup.edu/house/resnet/winfix.shtm

Don
[MS MVP- IE/OE]


abbytreasures said:
You are AMAZING! The first thing I tried (216.220.46.153) worked like a
charm .. (making a mental note to write that ip down)... does that give you
any information as to what the cause was? Seeing as there is the odd site
here and there that this happens to, it would be nice to know what the cause
was. Do you think it's my ISP?

D.
Don Varnau said:
Hi,
As a workaround, try this in the address bar 216.220.46.153

From Start> Run type this command and hit Enter.
ipconfig /flushdns

Have you, at some point, done a complete shutdown of computer, modem, router
(if you have one) for a few minutes? That might help and can't hurt.

Clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content.) It's often recommended that the TIF
folder be kept at about 50 MB (Settings.)

There are other steps to try at
http://www.mvps.org/inetexplorer/answers.htm#dns

This also sounds like it may be a problem with your ISPs Domain Name Server
(DNS) You should contact their helpdesk if the previous suggestions don't
work.
abbytreasures said:
Whenever I try to access certain websites (only a few of them) ..(one is
www.yourshops.ca ) . .. I get the following error:

Gateway Timeout
The following error occurred:
Code:
 A DNS lookup error occurred because the request[/QUOTE] timed
out[QUOTE]
during the lookup.
---------------------------------------------------------
Please contact the administrator.

I have had NO luck in figuring this one out and I really need to access
these sites.  If anyone can help, it would be wonderful!

I am using Windows XP and internet explorer 6.x[/QUOTE][/QUOTE][/QUOTE]
 
G

Guest

Here is the reply I received from my ISP:

Thank you for contacting technical support. The problem was found to be with
www.yourshops.ca secondary dns servers. Without these servers, most ISP's
will be unable to resolve or reach their website. Unfortunately there's
nothing that we can do to correct this as we do not control the Yourshops
servers. We have contacted their administrator to alert them of the problem.
 
J

Jan Il

abbytreasures said:
Here is the reply I received from my ISP:

Thank you for contacting technical support. The problem was found to be
with
www.yourshops.ca secondary dns servers. Without these servers, most ISP's
will be unable to resolve or reach their website. Unfortunately there's
nothing that we can do to correct this as we do not control the Yourshops
servers. We have contacted their administrator to alert them of the
problem.

Ah...ya gotta love it. At least you now know it's not on your end. <g>

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.
 
G

Guest

The odd thing is is that I could access it no problem on my other computer
(and my friends have no problem accessing the site). So it still seems to me
that it has *something* to do with my computer .. just can't figure out what
:(

D.
 
D

Don Varnau

Hi,
Thanks for the update. It was good of the techs to check that for you
instead of just saying "It's an Internet Explorer problem." ;-)

Don

abbytreasures said:
Here is the reply I received from my ISP:

Thank you for contacting technical support. The problem was found to be with
www.yourshops.ca secondary dns servers. Without these servers, most ISP's
will be unable to resolve or reach their website. Unfortunately there's
nothing that we can do to correct this as we do not control the Yourshops
servers. We have contacted their administrator to alert them of the
problem.
 
R

Robert Aldwinckle

abbytreasures said:
The odd thing is is that I could access it no problem on my other computer
(and my friends have no problem accessing the site). So it still seems to me
that it has *something* to do with my computer .. just can't figure out what
:(


Use ipconfig on your other computer to find out what DNS addresses
it is using. Most likely they are different. What you could do temporarily
if you wanted to is hardcode those DNS addresses in your Network
settings (instead of the getting them dynamically as you probably do
now).

You could also use nslookup to do the job that your ISP's DNS
apparently isn't doing. Hint: use its set type=any subcommand
and then if you can at least find another site's domain address
and its nameserver address(es) you can then use nslookup's
server subcommand to see if that domain's nameserver
knows the address of the site you are really interested in.

I have often wondered if that sort of manual discovery might
not be noticed by the user's real DNS, thus in a sense
training it! If not you can always substitute a correct entry
in your HOSTS file to make up for deficiencies in your
current DNS. You were lucky that you didn't need to do it
with that site you accessed by its IP address. E.g. lots of site's
hardcode their site name in the HTML for their page's components.
Without an actual HOSTS entry to override the lookup you would
be right back with the same problem, except this time the symptom
might only be Red-X in place of graphics files with unresolvable
symbolic addresses.

If you would like to explore either option but aren't quite sure
what I'm hinting at give us the DNS addresses that you are
being given and a site name that you think they aren't resolving
properly for you.


HTH

Robert Aldwinckle
---
 
T

Travis

abbytreasures said:
Whenever I try to access certain websites (only a few of them)
..(one is www.yourshops.ca ) . .. I get the following error:

Gateway Timeout
The following error occurred:
Code:
 A DNS lookup error occurred because the request
timed out during the lookup.
--------------------------------------------------------------------------------
Please contact the administrator.

I have had NO luck in figuring this one out and I really need to
access these sites.  If anyone can help, it would be wonderful!

I am using Windows XP and internet explorer 6.x[/QUOTE]

You might investigate Treewalk.
 

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