2007 htmlmail to textmail

[Therkules]

I have Outlook 2007, and when I send an email in html, the resiever just get
a textmail. In the older versions of Outlook you could change the editor from
Word to a standard html-editor, but you can't do that in 2007.

What shall I do ??

 

[Roady [MVP]]

Does the email show in HTML in your Sent Items folder?
If so, the conversion is not taking place in Outlook.

 

[Diane Poremsky]

Are you sending it as HTML or RTF format?

FWIW, the "standard html-editor" was just the built in Outlook editor, which
was replaced by Word. The choice of editor is not the cause of this problem.

 

[Therkules]

Yes it's in my sent box, in the look that it shoud bee in. I was told that it
was most likely to be the editor. In ver 2003 you turn down Word as editor,
it woud work, the man I spoke to did'nt know about 2007, but sai'd that it
usely was the cours in 2003.

if you have any surgestins on what coud be wrong, pease tell me. I can say
that I have no problem sending by Thunderbird. But I woud like to use
Outlook, because it's the one we use at work, and it's the only one I can use
with my PDAphone.

 

[Therkules]

it's html, but I have also tried rtf, it does it even wors.

Look at my answer to Roady.

 

[Diane Poremsky]

RTF should not be used for messages send to internet accts unless you are
100% sure the recipient uses Outlook and you have a requirement for RTF
format. It's a proprietary format only Outlook can read.

Is the contact set to always use text format? Open the contact, double click
on the email address - it should be set to always let outlook decide.

If this is set to let outlook decide, then the problem is on the recipients
side. What mail client does he use?

 

[Therkules]

It is sendt as HTML. It was sent to over 20 people, and there is no problem
when I use Thunderbird, then they all can receive HTML-mails.
Non of the recipients have Word, I have and I can receive the mail without
any problems. And the man that said that it was Word that was the problem,
is living as a IT-analyst with Outlook as his domaine, but he does'nt know
2007.

 

[Roady [MVP]]

Was it send as a mail merge or by using multiple addresses in the To/CC/BCC
line?

 

[Therkules]

Sent as mutiple under to.

 

[Brian Tillman]

I have Outlook 2007, and when I send an email in html, the resiever
just get a textmail. In the older versions of Outlook you could
change the editor from Word to a standard html-editor, but you can't
do that in 2007.

Is it just the one person or does everyone receiving that message see it as
Plain Text?

 

[Therkules]

They all see it as Plain Text. I have also tried to sent it to only one
recipient, but the result was the same. I have tried to change all things I
can find in Outlook, but nothing have helped.

 

[kandles]

I have the same problem. I sent out a nice html message to several people
listed under the "to:" when one replied back it came back looking like plain
text. When I reply back to them it is in plain text still and I can't change
it to html. I have gone in and changed it to "html" and even tried to change
the font to arial - nothing happens.

Any help greatly appreciated!

 

[kandles]

Continuation: I had another person reply back to me and it was perfect html.

Kelly

 

[Roady [MVP]]

Which indicates the other sender has modified the formatting or simply isn't
able to receive HTML formatted emails.

 

[Therkules]

They have no problem rescieving HTML-mails when they are sent from
Thunderbird or Incredimail, only when the mail is made in Outlook.

 

[kandles]

Thank you for replying so quickly. The person who I received rtf/ptf from has
replied back to emails in the past and they have come through just fine as
html, almost all of the time they respond it's html. I have also had this
happen with a few other people who have responded to me in the recent past on
other messages - sometimes it's totally fine and other times it comes in as
rtf/ptf. I don't use incredimail or thunderbird, just outlook. I am not very
tech savvy so all of your help is greatly appreciated.

My husband's work has the same problem with their networked Outlook -
sometimes the text is fine and other times its rtf/ptf and none of their IT
people can figure it out, so if you can - you are a miracle worker!

Kelly

 

[Therkules]

There is no problem, if they use an older version of Outlook, in them you can
tall it not to use Word as editor, and then they will use a standard HTML
editor. But in ver 2007 you can't do that, thats why mails sent to people
with Word gets the right mail and others don't.

 

[Therkules]

AND IF MICROSOFT DON'T FIX IT VERY SOON I'M GONNA CHANGE BACK TO THUNDERBIRD.
I don't want to keep sesnding plain text.

 

[Milly Staples [MVP - Outlook]]

Be our guest - but "fixing" the html in Outlook is probably far down the list of bugs that need fixing.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Therkules asked:

| AND IF MICROSOFT DON'T FIX IT VERY SOON I'M GONNA CHANGE BACK TO
| THUNDERBIRD. I don't want to keep sesnding plain text.

 

[Therkules]

And that will just show everybody that MS dosen't care about there customers.
They can't expect that everyone have MS Office, I know that they dream of it,
but ........
I have a very large group of people that I support, I have always said to
them don't pay that much for an OfficeSuite, but I was starting to
reconsider, because I think that the rest of the packet is very good, but I
can't recomended whith souch a big error in it.