2003 Outlook Contact Dissapear

[Guest]

I have a user who had a contact created a while ago (>2 yrs). The record was
for the CEO so it had all of the information. Last week I was contacted
because it was gone. It was not in her deleted folder, recover deleted
items, (we are running exchange 2003 \ 2003 AD Network). So I said go ahead
and recreate it. She did on Monday of this week and today when she finally
finished it with all of the information, it was gone again. I checked
everywhere and nothing, it was not sent out, nor placed in \saved in a .pst
folder. This is a bit puzzing because I have not seen or heard about this.
And she did not delete it! Please help because she does not want to do this a
3rd time and have it removed again. No policies \ rules running. Just a
basic setup with several mailboxes she manages. Rights to his folder and
others but the others do not have rights to her account. Relationship is
Admin to Management.

Any help would greatly be appreciated.

Thank you

 

[Guest]

Is this a shared contact and, if so - can others still see it? She could
have her Outlook set to where she herself can't see 'private' contacts. Just
a thought.

 

[Guest]

No, it is not a shared contact. We are trying to recreate the message but
still nothing. After installing a screen print software, she was able to
make a screen print of the message that came up:

MS Office Outlook
Can't open this item. The item was found to contain a virus and was
deleted. For more information, contact your Exchagne server administrator.
ok

Now that makes more sense but Trend-Micro is running our AV.

 

[Guest]

No it is not a shared contact.

After installing a print screen software, she was able to take a snapshot of
the message before it gets removed. Now it is doing it to emails.

It states:
MS Office Outlook
Can't open this item. The item was found to contain a virus and was
deleted. For more information, contact your Exchange server administrator.

It makes a little more sense but Trend-Micro is our AV and it is not showing
up in the logs.