zone alarm free firewall


R

ray

i use windows xp and have used zone alarm free firewall for years .
however the firewall security centre is now showing blank although i
believe the firewall is still running.
i have reistalled but still the same problem.
any ideas please.

ray guy
 
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P

PA Bear [MS MVP]

Please state your full Windows version (e.g., WinXP SP3) when posting to
this newsgroup.

There is a very good chance that you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
.. http://aumha.net/viewtopic.php?f=30&t=4075

.. http://mvps.org/winhelp2002/unwanted.htm
.. http://inetexplorer.mvps.org/tshoot.html
.. http://www.mvps.org/sramesh2k/Malware_Defence.htm
.. http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
S

smlunatick

i use windows xp and have used zone alarm free firewall for years .
however the firewall security centre is now showing blank although i
believe the firewall is still running.
i have reistalled but still the same problem.
any ideas please.

ray guy

Check with Zone Alarm's web forums. You might have some "conflicts"
with the software.
 
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A

Anthony Buckland

i had the same problem. what worked for me was to uninstall, then go
thru the registry and clean all traces of zonealarm. reboot and then
install again.
sorry but cant remember which registry entries i deleted. google it to
find out i guess. hope it helps.

Removing all traces of Zone Alarm is a moderately complex process
that needs to be carried out carefully. The following is copied from
www.zonealarm.com, and shows the procedure for uninstalling
prior to installing a new version (the full text of the faq they are
answering then continues with the steps for installing a new version).
If you want to avoid troubles, you should do each step exactly and
in order.

1. Open ZoneAlarm on your computer. Double click on the ‘Z’ icon in your
system tray in the lower right hand corner of your screen near your clock.

2. The ZA information screen should be open now. Click on Overview, and then
click on Preferences.

3. Un-check the box called ‘Load ZoneAlarm at startup’ then close ZA.

4. Shutdown and reboot your PC. ZoneAlarm’s ‘Z’ icon should not appear in
the system tray now after your system reboots.

5. Click ‘Start’ or your windows icon in the lower left hand corner of your
screen.

6. Click Programs folder, Click ZoneAlarm folder

7. Mouse over the ‘Uninstall ZoneAlarm’ program and Right click and select
Properties from the menu

8. Click on the box called Target. Scroll your cursor using the right arrow
key on your keyboard to the end of the text in the box.

9. Once at the end of this text, Press the Space bar ONCE and they type:
/clean

10. Click the OK button.

11. Now click Start, Click Programs folder, and Click ZoneAlarm folder.

12. Left Click the Uninstall ZoneAlarm program.

13. Take all the default prompts and questions, your system will reboot and
now your old ZoneAlarm has been uninstalled.
 

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