XP Word Won't open

[Nomen Nescio]

Recently a friend upgraded to XP Home from Win98. Then he found his OE
didn't have a spellchecker (uses a MS office app for that) He reinstalled
his MS Office Small Business 2000 to find that now he could use a
spellchecker on OE, had Excel etc but now can't open Word without seeing
an error message concerning missing Norton files. Any help on this?

 

[Rick \Nutcase\ Rogers]

Hi,

I'm guessing he didn't read the upgrade recommendation and went ahead while
Norton's was installed and running. Have him uninstall Nortons and reinstall
it (or preferably just leave it uninstalled).

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Nomen Nescio]

Thanks the response. I recommended he uninstall both the Word module of
Office and Norton as you suggested. He said he did but I suspect that he
had reinstalled Norton and then went through the drill. Then again, even
though an unistall takes place, can we really be sure it is? I will pass
this recommendation along. Odd that Excel etc works but Word doesn't want
to open without the error. Thanks much.