XP Service Pack 2 Install Fails

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Cleaning up a DELL Dimension 4550 for a friend. Piles of Trojans and a couple
of viruses. Got it clean. Did all outstanding updates then tried to Install
SP2. The Install fails and says something like 'can't backup (or access) the
file .dvr-ms . . . access is denied.' I'm signed in as the Administrator so I
don't get that part. Gives me some options, but I abort. Can't find any fixes
for this anywhere and the folks at DELL are clueless except to do a full
re-install which I would like to avoid. I've read about a conflict with
something called TvMedia. something, but It's not on the computer or I can't
find it. Is there an expert who can help? Thanks

DB

-- We're all riding on the same starship!
 
Here's some articles that might assist:

Are You Ready for WinXP SP2?
http://support.microsoft.com/default.aspx?pr=windowsxpsp2

Error message during the "Finalizing Installation" phase when you try to upgrade to
Windows XP: "setup cannot copy file"
http://support.microsoft.com/?kbid=915161

Error message that you receive when you try to update a Windows XP-based computer to
Windows XP Service Pack 2 by visiting the Windows Update Web site: "Unable to read
from or write to database"
http://support.microsoft.com/?kbid=915169


Windows XP Service Pack 2 Problem Solver
http://winhlp.com/WxSP2.htm

Cannot install Service Pack 2
http://winhlp.com/WxSP2.htm#Cannot_install_Service_Pack_2

You receive an "Access is denied" error message when you try to install Windows XP
Service Pack 2
http://support.microsoft.com/?kbid=873148

"Access Denied" error when trying to install SP2
http://forum.aumha.org/viewtopic.php?t=8125

Service Pack 2 information
http://www3.telus.net/dandemar/xpsp2.htm
http://www3.telus.net/dandemar/spackins.htm



--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


| Cleaning up a DELL Dimension 4550 for a friend. Piles of Trojans and a couple
| of viruses. Got it clean. Did all outstanding updates then tried to Install
| SP2. The Install fails and says something like 'can't backup (or access) the
| file .dvr-ms . . . access is denied.' I'm signed in as the Administrator so I
| don't get that part. Gives me some options, but I abort. Can't find any fixes
| for this anywhere and the folks at DELL are clueless except to do a full
| re-install which I would like to avoid. I've read about a conflict with
| something called TvMedia. something, but It's not on the computer or I can't
| find it. Is there an expert who can help? Thanks
|
| DB
|
| -- We're all riding on the same starship!
 
Thanks to TaurArian for the suggestions which were very helpful - although I
don't have anything resembling Windows Resource Kits installed on this
computer. I opened regedit, found the .dvr-ms file, right clicked it - got a
warning that access is denied but you can look at it anyway (curious) changed
the permissions and restarted the computer. Tried the SP2 again. This time
made it almost all the way through before a message came up saying that
WinXPSP2 has encountered a problem and must close - something new added to
the soup. Now I haven't any idea what would cause this. No error message or
anything else. Any ideas?

DB
--
We're all riding on the same starship!


TaurArian said:
Here's some articles that might assist:

Are You Ready for WinXP SP2?
http://support.microsoft.com/default.aspx?pr=windowsxpsp2

Error message during the "Finalizing Installation" phase when you try to upgrade to
Windows XP: "setup cannot copy file"
http://support.microsoft.com/?kbid=915161

Error message that you receive when you try to update a Windows XP-based computer to
Windows XP Service Pack 2 by visiting the Windows Update Web site: "Unable to read
from or write to database"
http://support.microsoft.com/?kbid=915169


Windows XP Service Pack 2 Problem Solver
http://winhlp.com/WxSP2.htm

Cannot install Service Pack 2
http://winhlp.com/WxSP2.htm#Cannot_install_Service_Pack_2

You receive an "Access is denied" error message when you try to install Windows XP
Service Pack 2
http://support.microsoft.com/?kbid=873148

"Access Denied" error when trying to install SP2
http://forum.aumha.org/viewtopic.php?t=8125

Service Pack 2 information
http://www3.telus.net/dandemar/xpsp2.htm
http://www3.telus.net/dandemar/spackins.htm



--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


| Cleaning up a DELL Dimension 4550 for a friend. Piles of Trojans and a couple
| of viruses. Got it clean. Did all outstanding updates then tried to Install
| SP2. The Install fails and says something like 'can't backup (or access) the
| file .dvr-ms . . . access is denied.' I'm signed in as the Administrator so I
| don't get that part. Gives me some options, but I abort. Can't find any fixes
| for this anywhere and the folks at DELL are clueless except to do a full
| re-install which I would like to avoid. I've read about a conflict with
| something called TvMedia. something, but It's not on the computer or I can't
| find it. Is there an expert who can help? Thanks
|
| DB
|
| -- We're all riding on the same starship!
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