Xp Restarts When Xp Logo Shows Just Before Logon

  • Thread starter Thread starter danetweedale
  • Start date Start date
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danetweedale

Hey Guys Wondering If You Can All Help, I Have A Compaq With Xp Home
And I Went To Turn It On Yesterday And It Gets Up The The Black Screen
With The Windows XP Logo On It And The Little Blue Bar That Scrolls
Across And Then Restarts, I Can't Boot In Safe Mode, No New Hardware
Has Been Installed Or Anythin Like That, Is There Anyway Of Sorting It
Out Without Loosing Any Data?

Cheers Guys
 
Hey Guys Wondering If You Can All Help, I Have A Compaq With Xp Home
And I Went To Turn It On Yesterday And It Gets Up The The Black Screen
With The Windows XP Logo On It And The Little Blue Bar That Scrolls
Across And Then Restarts, I Can't Boot In Safe Mode, No New Hardware
Has Been Installed Or Anythin Like That, Is There Anyway Of Sorting It
Out Without Loosing Any Data?

Cheers Guys

One thing to try. When you turn on your Compaq you should get a very
brief chance (1 or 2 seconds) to choose an item from the Boot Menu -
either normal startup or recovery console.

Choose the Recovery Console option. When prompted for the
Administrator password just press the Enter key unless you have
configured a password for the built-in Administrator account. This is
different from your normal user account with Administrator privileges
so unless you have specifically configured a password it should still
be blank.

When the system finished booting and stops at the C:\> prompt enter
the following command:

CHKDSK C:\ /R

If your boot failure is due to damaged data on the hard drive then
this may fix it. There are many other possible causes for your
problem, but this is about the only one that you can use in this
circumstance with your Compaq machine because of the limited repair
and recovery options that Compaq provides.

The last restort option would be to use the Compaq System Recovery
procedure which will do a total "nuke and pave" of your hard drive,
wiping out everything on it and putting in a fresh copy of Windows
exactly as it was when it left the factory.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
Ok you have XP Home with the BLUE scroll bar so that means u have SP2
installed. Just tap f8 continuously while the computer is booting right
after you hit your power button. When the selective startup option comes up
select the disable automatic reboot upon error option. Now you should get a
BSOD instead of a restart and that will get us started troubleshooting your
problem. Do this and report back the error in the BSOD and we can help you
further.

Joe

Kemco IT Professional
 
ok here is what the BSOD says

problem dected,disable anti virus, cant do because i cant acces the
computer ect ect.

Technical Info :
*** STOP: 0x00000024 (0x00190203, 0x83358868, 0xC0000102, 0x00000000)


hope that helps
 
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