XP Pro/IE printing problem

RogertThat · May 14, 2004

Hi folks,

The user has XP Pro 2002 SP1. First noticed a problem
when IE started crashing when trying to print any web
page. Only error message was the "IE has encounted an
error and needs to close."

Looked in Printers and Faxes and there are not printers
listed. Tried to add a printer but can't, the wizard
does not open, the cursor doesn't change. However, I can
go to Word and see 4 network printers and print fine from
Word. Must confess I've never seen this one before.

Unistalled/reinstalled IE from Windows Components, no
effect. Ran McAfee, no viruses found. I'm hoping I
don't have to reimage or reload the darn thing.

Thanks in advance for any suggestions,

Rog

Prashanth Kaankadae [MSFT] · May 14, 2004

Try repairing IE.
Check this article.
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:
80/support/kb/articles/Q194/1/77.asp&NoWebContent=1&NoWebContent=1

Hope this helps.

Thanks,

Prashanth

This posting is provided "AS IS" with no warranties, and confers no rights.

Kelly · May 15, 2004

Can't print while online:
C\:Windows\System32\Spool\Printers and delete the contents.

Also:
Go to IE/Tools/Internet Options/Advanced/Uncheck Enable third-party browser
extentions. Reboot

Repair Internet Explorer Printing Errors
http://www.winguides.com/registry/display.php/925/

Printing Solution Center for Windows Products
http://www.microsoft.com/insider/printhelp/

Resources for Troubleshooting Printing Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308028

XP Pro/IE printing problem

RogertThat

Prashanth Kaankadae [MSFT]

Kelly