XP-Pro Help and Support keeps poping up durring normal use of OS

[Guest]

Issue is this... during normal use of xp whether I'm using word or IE or sometimes while the machine is just sitting idle
Windows help and support will pop up. Needless to say this is VERY annoying, troublesome and time consuming. I cannot figure out why this is happening or how
I would appreciate any assistance or suggestions
I thank you in advance

George
MCP, MCSA, MCDBA, MCS

Brand new install on HP laptop of windows xp professional, (Installation procedure taken was booted to dos from floppy formatted hard drive and booted to xp pro cd ran the setup. loaded all necessary drivers from hp web site all working OK.)

 

[JAX]

Do you have "Automatic Updates" activated? If so, you can de-activate it by
r-clicking My Computer and clicking "Properties". On the Automatic Updates
tab, un-check Keep my computer up to date.

HTH, JAX

Issue is this... during normal use of xp whether I'm using word or IE or

sometimes while the machine is just sitting idle,

Windows help and support will pop up. Needless to say this is VERY

annoying, troublesome and time consuming. I cannot figure out why this is
happening or how.

I would appreciate any assistance or suggestions.
I thank you in advance.

George,
MCP, MCSA, MCDBA, MCSE

Brand new install on HP laptop of windows xp professional, (Installation

procedure taken was booted to dos from floppy formatted hard drive and
booted to xp pro cd ran the setup. loaded all necessary drivers from hp web
site all working OK.)

 

[Guest]

Thank you very much, I don't think that I do have this function turned on as I remember disabling it after the install.
Can you explain how or why this would have an effect like this? Or more importantly where do I find a fix, as this function needs to be on especially in a domain with a sus server.

 

[JAX]

Do you have a system administrator? If so, you should ask him/her.

JAX

Thank you very much, I don't think that I do have this function turned on

as I remember disabling it after the install.

Can you explain how or why this would have an effect like this? Or more

importantly where do I find a fix, as this function needs to be on
especially in a domain with a sus server.

 

[Guest]

Yes Jack. That would be... Uh, Me. )

 

[JAX]

I can't say for sure but, I don't think you have to have automatic updates
enabled for your setup. Just for "Grins & Giggles", check and see if you
have it turned on.

JAX

 

[Guest]

I'm having that checked as we speak, But I'm still not sure how that applies? Are you asking if the updates have been applied? All the updates were current up to 3 weeks ago.

 

[JAX]

No. The automatic updates function is probably what is causing the pop-ups
you asked about. Disable automatic updates and then from time to time,
manually check for and install updates by going to Help and Support from
your start menu and scanning for updates.

LOL, JAX

I'm having that checked as we speak, But I'm still not sure how that

applies? Are you asking if the updates have been applied? All the updates
were current up to 3 weeks ago.

 

[Guest]

This was NOT enabled, and has never been. So I am still gettting this help and support poping up at any given moment.

----- JAX wrote: -----

No. The automatic updates function is probably what is causing the pop-ups
you asked about. Disable automatic updates and then from time to time,
manually check for and install updates by going to Help and Support from
your start menu and scanning for updates.

LOL, JAX

I'm having that checked as we speak, But I'm still not sure how that

applies? Are you asking if the updates have been applied? All the updates
were current up to 3 weeks ago.