XP MALWARE

[SILVIA]

I GOT A MALWARE AND I CAN'T USE MY COMPUTER I TRY USING SAFEMODE AND I GET
THE SAME ERROR . I NEED TO SEE IF I CAN SAFE MY FILES BEFORE I RESTORE IT.
ANY SUGGESTIONS. ALSO I DON'T HAVE A RESTORE CD. WHERE CAN I GET ONE I TRY
F11 TO SEE IF MY COMPUTER HAD ONE BUT NO LUCK. I TOOK IT TO BEST BUY , BUT
IT WAS TO EXPENSIVE. I'M NOT WORKING RIGHT NOW SO I NEED ALL THE HELP I CAN
GET

THANKS
SILVIA

 

[Shenan Stanley]

I GOT A MALWARE AND I CAN'T USE MY COMPUTER I TRY USING SAFEMODE
AND I GET THE SAME ERROR . I NEED TO SEE IF I CAN SAFE MY FILES
BEFORE I RESTORE IT. ANY SUGGESTIONS. ALSO I DON'T HAVE A RESTORE
CD. WHERE CAN I GET ONE I TRY F11 TO SEE IF MY COMPUTER HAD ONE BUT
NO LUCK. I TOOK IT TO BEST BUY , BUT IT WAS TO EXPENSIVE. I'M NOT
WORKING RIGHT NOW SO I NEED ALL THE HELP I CAN GET

Silvia,

There is likely a reason major publications seldom publish with all
uppercase lettering. In the future you may wish to use the classic method
of uppercase and lowercase lettering.

So - your "Windows XP" (Windows XP _______ Edition with Service Pack _?)
system has been infested/infected with some unknown malware and you are
getting some error (What is the exact wording of the error you are getting?)
when trying to boot into normal or safe modes?

What is the make/model of the computer?

Where is the original media and instructions/invoices that came with the
computer in question? How about the backups of said material?

How are your backups - or have you not been making periodic and consistent
backups (floppy diskette copies of your personal stuff, CD/DVD copies of
your stuff, external or network drive copies of your stuff and/or the whole
computer, etc..)?

You obviously have access to another computer - is that a safe assumption?