Hello,
thanks for your reply. If you have any updates, feel free to post back.
Thanks & Regards,
Ken Zhao
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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| Thread-Topic: XP ignores shut down command
| thread-index: AcZfKu6yh147puzTRmeOMaWMupwEyw==
| X-WBNR-Posting-Host: 192.156.27.34
| From: =?Utf-8?B?QWRyYXN0b3M=?= <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
| Subject: RE: XP ignores shut down command
| Date: Thu, 13 Apr 2006 11:49:02 -0700
| Lines: 151
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[email protected]>
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|
| Thanks - I'll give this a try.
|
|
|
| ""Ken Zhao [MSFT]"" wrote:
|
| > Hello,
| >
| > Thank you for using newsgroup!
| >
| > From your post, this issue occurs intermittently, it is always hard for
us
| > to troubleshoot such kind of problems as we cannot reproduce the issue
in a
| > fixed pattern. However, based on our experience, I would provide the
| > following suggestions to help you.
| >
| > Suggestion 1:
| > ===========
| > If you have applied the latest updates and service packs on the Windows
XP
| > Pro machine. If not, please download all latest updates and service
packs
| > on the problematic machine to test the issue again.
| >
| > Suggestion 2:
| > ===========
| > To isolate the influence of additional applications, please boot the
system
| > into a Clean Boot environment to see whether this problem continues:
| >
| > 1. Unplug all the unnecessary devices, with only the keyboard and the
mouse
| > left.
| > 2. Click Start, click Run, type "msconfig" (without the quotation
marks) in
| > the Open box, and then click OK.
| > 3. In the Startup tab, click the "Disable All" button.
| > 4. In the Services tab, check the "Hide All Microsoft Services"
checkbox,
| > and then click the "Disable All" button.
| > 5. Click OK and restart your computer.
| >
| > 310560: How to troubleshoot by using the System Configuration utility
in
| > Windows XP
| >
http://support.microsoft.com/kb/310560
| >
| > Suggestion 3:
| > ===========
| > I suggest we restart the computer in Safe Mode to see if the problem
also
| > occurs in this mode. Safe Mode loads a minimally protected-mode
| > configuration, disabling Windows device drivers and using the standard
VGA
| > display adapter.
| >
| > 1. Restart the computer.
| > 2. Keep pressing F8 key until the Windows Startup menu appears.
| > 3. Choose the Safe Mode, and press Enter.
| >
| > Note: Some third party applications and hardware devices cannot be used
| > during Safe Mode. You will temporarily be unable to connect to the
Internet
| > while in Safe Mode.
| >
| > Suggestion 3:
| > ===========
| > If the problem persists in Safe Mode, you may perform Hardware Clean
Boot
| > to see if the issue is caused by certain hardware device.
| >
| > 1. Click on start and click on run and type devmgmt.msc.
| > 2. Under device manager first click on the plus mark next to Sound,
video
| > and Game Controllers.
| > 3. Right click on each device underneath that and if you have the
disable
| > option, click on it.
| > 4. Do the same thing to Network card, Modems, Floppy drive, CD-ROM
drive.
| > 5. Finally disable Display Adapter (Note: Always disable the display
| > adapter as it's going to prompt us to restart the computer).
| > 6. Once display adapter is disabled it's going to prompt for a restart.
| > Let's restart the computer.
| > 7. Once the computer starts backup see whether the problem persists. If
it
| > does not start doing divide and conquer on the disabled devices.
| > 8. Once we track down which device is causing the problem we might want
to
| > update the driver for the device.
| >
| > In addition, I'd like to suggest you refer to the third party website
that
| > contains more methods to troubleshoot shutdown issue:
| >
| > WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
| >
http://aumha.org/win5/a/shtdwnxp.htm
| >
| > Note: This response contains a reference to a third party World Wide
Web
| > site. Microsoft is providing this information as a convenience to you.
| > Microsoft does not control these sites and has not tested any software
or
| > information found on these sites; therefore, Microsoft cannot make any
| > representations regarding the quality, safety, or suitability of any
| > software or information found there. There are inherent dangers in the
use
| > of any software found on the Internet, and Microsoft cautions you to
make
| > sure that you completely understand the risk before retrieving any
software
| > from the Internet.
| >
| > Hope the suggestions help!
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Partner Support
| > Get Secure! -
www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| >
| >
| > --------------------
| > | Thread-Topic: XP ignores shut down command
| > | thread-index: AcZaSpZszUWEmGGVQQ+EBwmTou92mQ==
| > | X-WBNR-Posting-Host: 192.156.27.34
| > | From: =?Utf-8?B?QWRyYXN0b3M=?= <
[email protected]>
| > | Subject: XP ignores shut down command
| > | Date: Fri, 7 Apr 2006 06:53:02 -0700
| > | Lines: 10
| > | Message-ID: <
[email protected]>
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| > | Newsgroups: microsoft.public.windowsxp.help_and_support
| > | Path: TK2MSFTNGXA01.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl
| > microsoft.public.windowsxp.help_and_support:638058
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| > | X-Tomcat-NG: microsoft.public.windowsxp.help_and_support
| > |
| > | I have a computer with XP pro and it seems to run fine most of the
time,
| > but
| > | sometimes it will ignore the shut down command. I go to Start, Shut
Down
| > and
| > | after I confirm Shut Down I just end up back at my desktop. The
computer
| > | will continue to run programs and act pretty normal, but I have to
hold
| > the
| > | power button to shut it down.
| > |
| > | I've been through a dozen or so posts but none of them seem to have
the
| > same
| > | issue I've got.
| > |
| > | How do I troubleshoot this?
| > |
| >
| >
|
