XP Home/Router/Cable connection Problem

[Tea]

I was able to connect to the internet from two desktop
computers(two separate rooms)running XP Home through a
Linsys 4 port wired router to a cable modem. I had to
disassemble the equipment to have carpeting installed in
both rooms. Upon reassembling the computers and hooking
them back up to the router and cable modem, only one of
the computers is able to connect.

I have compared the configuation of both and they are
identical. I have reconfigured the bad machine many times,
switched cables, switched routers, switched ethernet cards
all with no success. The bad unit does not see the router
when I ping it. Ipconfig /all shows the computer is not
getting an IP address from the router and is using the
automatic internal address. I am unable to get an IP
address even when directly attached to the cable modem.

I have talked to Linksys support and am no better off than
I was before I called them, except that I know the router
works. They had me switch from automatic to static IP and
change the ethernet card from auto to 10 half duplex,
which allowed me to ping the router, but I was still
unable to access the internet.

What other options do I have? I have spent days doing
reseach and troubleshooting.

 

[John B]

I know you said you switched cables, but it sounds to me like you broke a
wire.
Did you substitute a known-good computer for the bad computer? This would
vindicate everything up to the bad computer, if the substitute computer
works.
Think in terms of bigger blocks, until you get to a baseline that works.

"Tea" < I had to

 

[Quaoar]

I was able to connect to the internet from two desktop
computers(two separate rooms)running XP Home through a
Linsys 4 port wired router to a cable modem. I had to
disassemble the equipment to have carpeting installed in
both rooms. Upon reassembling the computers and hooking
them back up to the router and cable modem, only one of
the computers is able to connect.

I have compared the configuation of both and they are
identical. I have reconfigured the bad machine many times,
switched cables, switched routers, switched ethernet cards
all with no success. The bad unit does not see the router
when I ping it. Ipconfig /all shows the computer is not
getting an IP address from the router and is using the
automatic internal address. I am unable to get an IP
address even when directly attached to the cable modem.

I have talked to Linksys support and am no better off than
I was before I called them, except that I know the router
works. They had me switch from automatic to static IP and
change the ethernet card from auto to 10 half duplex,
which allowed me to ping the router, but I was still
unable to access the internet.

What other options do I have? I have spent days doing
reseach and troubleshooting.

Shut down all computers. Power down the cable modem. Power off the
router. Boot the cable modem after waiting for two minutes. Power up
the router when the modem has fully booted. Restart the computers. How
is the connection now? If the problem persists, then open the case of
the problem computer and reseat the cards, cables, and RAM.

From a command prompt on the problem computer,
type:ipconfig[space]/all[space]>c:\ipconfig.txt. Open the file
C:\ipconfig.txt with NotePad, copy the text and post it here.

Q

 

[Tea]

I have switched everything around. Including using the
good computer in every port of the router and directly to
the cable modem and tested all the wires to make sure they
work. Problem is related to that one computer. I also
brought a laptop from work and it was able to connect with
no problem.

 

[Tea]

I previously did shut everything down as you suggested.
Still was unable to connect. Will open the case up and
reseat everything when I get home from work. Will also
post the results of the ipconfig /all. Thanks.

-----Original Message-----

I was able to connect to the internet from two desktop
computers(two separate rooms)running XP Home through a
Linsys 4 port wired router to a cable modem. I had to
disassemble the equipment to have carpeting installed in
both rooms. Upon reassembling the computers and hooking
them back up to the router and cable modem, only one of
the computers is able to connect.

I have compared the configuation of both and they are
identical. I have reconfigured the bad machine many times,
switched cables, switched routers, switched ethernet cards
all with no success. The bad unit does not see the router
when I ping it. Ipconfig /all shows the computer is not
getting an IP address from the router and is using the
automatic internal address. I am unable to get an IP
address even when directly attached to the cable modem.

I have talked to Linksys support and am no better off than
I was before I called them, except that I know the router
works. They had me switch from automatic to static IP and
change the ethernet card from auto to 10 half duplex,
which allowed me to ping the router, but I was still
unable to access the internet.

What other options do I have? I have spent days doing
reseach and troubleshooting.

Shut down all computers. Power down the cable modem. Power off the
router. Boot the cable modem after waiting for two minutes. Power up
the router when the modem has fully booted. Restart the computers. How
is the connection now? If the problem persists, then open the case of
the problem computer and reseat the cards, cables, and RAM.

From a command prompt on the problem computer,
type:ipconfig[space]/all[space]>c:\ipconfig.txt. Open the file
C:\ipconfig.txt with NotePad, copy the text and post it here.

Q


.

 

[John B]

I have found that some problems are hardware-related, and some other are O/S
related. (Brilliant, ain't I!) The point is that you might want to install
your o/s secondarily to the problem computer, before you mess with the
evidence. After all, you DO want to solve the problem, permanently, right?
I don't doubt the reasonableness of the suggestion to "re-seat cards," but
I'd prefer to deal with a known-good baseline (something that works) while
still holding a fault attainable, so as to gather certainty over what that
fault is.

 

[Guest]

Reseated all cards/memory/etc - No luck. Here are the results of IPCONFIG /all and pinging the router

Windows IP Configuratio


Host Name . . . . . . . . . . . . : alan-7aq3mxdsk

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknow

IP Routing Enabled. . . . . . . . : N

WINS Proxy Enabled. . . . . . . . : N


Ethernet adapter Local Area Connection 4


Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NETGEAR GA302T Gigabit Adapter #

Physical Address. . . . . . . . . : 00-09-5B-60-E7-4

Dhcp Enabled. . . . . . . . . . . : Ye

Autoconfiguration Enabled . . . . : Ye

Autoconfiguration IP Address. . . : 169.254.115.2

Subnet Mask . . . . . . . . . . . : 255.255.0.

Default Gateway . . . . . . . . . :

Pinging 192.168.1.1 with 32 bytes of data


Destination host unreachable

Destination host unreachable

Destination host unreachable

Destination host unreachable


Ping statistics for 192.168.1.1

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

 

[Guest]

I had the same problem with linksys BEFSR44 4 port Route
solution for me was to simply run the CD that accompanies it (normally we assume manual tinkering works best!
It prompt
you to have the Cable modem turned off. Router off
Then turn both on. The Install CD probes the TCP/ip internet connectio
once router and Cable Modem are freshly turned on. (all green and orange lights wer
on in right categories in the Router Panel display)
It runs a signal test. It works if your computer gets picked up by the linksys router install progra
(I believe ver 1.2 of that software)

Host Name . . . . . . . . . . . . : alan-7aq3mxdsk

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknow

IP Routing Enabled. . . . . . . . : N

WINS Proxy Enabled. . . . . . . . : N

Maybe I ws lucky but just follow the CD instructions as anal as they may be. Good luck