XP chooses wrong driver

[John Cunradi]

When installing the drivers for a handheld computer on
most computers, the drivers load as expected. But in
WinXP Service Pack-1, Windows tries to load a generic
driver instead of the driver made specifically for the
device. WinXP wothout the service pack works fine.

In WinXP (SP1), is there a way to make Windows use the
correct driver. Windows automatically tries the wrong
driver and then reports an error.

If this helps, the generic driver is certified but wrong,
the correct driver has not yet been certified.

Thanks.

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Have you checked the manufacturer's website for an updated driver. Perhaps
there's a compatibility issue with XP SP1 that didn't exist prior to the
service pack.

 

[Guest]

There are two possible drivers for the app. Windows chooses
the certified driver rather than the correct one.

The manufacturer of the USB chip has a "solution" but it
won't work (long story)

Is there a way to force Windows to load the correct drivers
in spite of itself?

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

You could try to do a manual install of the other driver. If the found new
hardware routine gives you the option to install manually from the
manufacturer's supplied disk or the automatic, choose manual and navigate to
the disk, ignoring any message that this is an unsigned driver.
Alternatively, if the hardware is listed in Device Manager, you can select
the device, right click select properties and use the update driver option
which should give you the same option as above, to install automatically or
manually from the manufacturer's supplied disk. Control
Panel\System\Hardware, click Device Manager.

 

[Rain-Man]

There are two possible drivers for the app. Windows chooses
the certified driver rather than the correct one.

This is also happen to my display card's driver.
Win-XP Pro chooses the certified driver which is XP's
builted-in driver instead of the driver which comes with my
MSI's display card.

After I replacing with nVidia's newest driver which is certified,
the problem solved.

I suggest you look-into add/remove menu, you may have two
driver installed! If so, remove all and re-install the driver which
come with your handheld computer.
PS: do not connect your handheld computer before you install
the driver!