G
Guest
Purchased and loaded OEM Copy of XP Pro on employee's laptop. Thought I had
authenticated, actaully maybe the authentication never worked. Employee let
30-day period expire. Now I cannot get past login screen to authenticate,
stays in a loop. Says I must authenticate, I click Yes, logs me out, lets me
try logging in again, again says I must authenticate. Stays in this loop
regardless. Called Microsoft, and they were no help, just wanted me to pay
$59 to try getting help. So, I tried to re-install from Safe Mode w/command
prompt. Would not allow me to update, said I had to re-install, which I did,
a 2nd copy as I did not want to lose the employee's stuff on the computer.
All of the Microsoft info says Authenticate from the Start Menu, but I cannot
even get past the login screen. Please help.
authenticated, actaully maybe the authentication never worked. Employee let
30-day period expire. Now I cannot get past login screen to authenticate,
stays in a loop. Says I must authenticate, I click Yes, logs me out, lets me
try logging in again, again says I must authenticate. Stays in this loop
regardless. Called Microsoft, and they were no help, just wanted me to pay
$59 to try getting help. So, I tried to re-install from Safe Mode w/command
prompt. Would not allow me to update, said I had to re-install, which I did,
a 2nd copy as I did not want to lose the employee's stuff on the computer.
All of the Microsoft info says Authenticate from the Start Menu, but I cannot
even get past the login screen. Please help.