ws2_32.dll error on Microsoft Passport page, Norton Util, others


G

Guest

When I go to the Microsoft Passport login page IE 6 crashes with an error
message saying explorer must shut down with these details "application
explorer.exe, version 6.0.2900.2180, faulting module ws2_32.dll, version
5.1.2600.2180, fault address 0x000061f8." The desktop icons and taskbar
disappear and reappear. This error appeared two days after McAfee Virus scan
updated to version ten. I had powered down my system and unplugged it for a
storm. When I powered back up the system had lost my sound card and I
started getting the error message. I also get an error with the same details
when I try to run Norton Systemworks 2003. I also can not complete the
download and install from the Quicktime page. I have tried it with and
without popup blocking, same result a ws2_32.dll error. McAfee tech support
told me that ws2_32.dll errors were not their problem. The error is
consistant and can be reproduced at will. I have to use my University
computer lab to post messages.

I fixed the sound card problem by uninstalling some of WinXP's hidden audio
devices and then rebooting so that they reinstalled.

I am running Win XP Pro retail with SP2 installed on an Athalon 2100 chip
with 1GB ram. No overclocking. I connect to the internet by Bellsouth DSL
via a Westell modem by ethernet to the computer. I have McAfee Virus scan and
Firewall running. I have the Google tool bar on IE 6. The Norton error
occurs without the browser open. Windows diagnostics say my internet
connection is fine.

I have run netsh winsock reset and WinSockFix XP but that has not
corrected the problem. Netsh did allow the system to reconnect to the modem
when the modem was reset without rebooting. I uninstalled and reinstalled
all McAfee programs, got the error trying to install the McAfee programs from
their site. I turned off the popup blocker and was able to download and
install. The error occured without McAfee programs present. I ran Adaware
in safe mode to check for malware, none found. Scanned for viruses with
McAfee ver 10, no viruses. I have used both scanners regularly to keep my
system clean. I empty the internet cache at the end of each day. I used
CCleaner the two weeks before the problem appeared to remove undeletable IE
History entries. I have tried allowing popups on the Microsoft Passport
login page but the error happens anyway. I ran sfc /scannow to check on and
fix the DLL's. When the system was rebooted at the end of sfc I got a black
screen after the WinXP loading screen. I had to resart with last known good
configuration to get to the login screen. I checked the properties of
ws2_32.dll and the creation date had been changed to the current day by sfc.
The problem continued though.

I tracked down the error message details in the Dr. Watson log. I have
abbreviated the entries to the top of the data and the function dump with the
fault call and placed them at the bottom of this message. The function
listed above the fault is always WS2_32!recv. The fault line is
FAULT ->71ab61f8 e670 out 70,al .
I don't know what it means but in one error message it lists the
application as Explorer.EXE and another as explorer.exe.

The actual Norton Utility programs will run if I do not click on the
report error window buttons. The Norton software is registered with Norton.

What is wrong? How do I fix it?

I can provide the full text of the error log entries if needed.
--
Sincerely,
Weasel

Error caused when Norton SystemWorks 2003
started.------------------------------------------------------------------------

Friday, August 12, 2005 Applicatio n Error Faulting application nmain.exe,
version 6.0.0.17, faulting module ws2_32.dll, version 5.1.2600.2180, fault
address 0x000061f8.
Friday, August 12, 2005 Applicatio n Error Fault bucket 213110107.

Application exception occurred:
App: C:\Program Files\Common Files\Symantec Shared\Nmain.exe
(pid=3292)
When: 8/12/2005 @ 17:57:57.078
Exception number: c0000096 (privileged instruction)

*----> System Information <----*
Computer Name:
User Name:
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 8 Stepping 1
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner:

*----> Task List <----*
0 System Process
4 System
348 smss.exe
404 csrss.exe
428 winlogon.exe
472 services.exe
484 lsass.exe
620 svchost.exe
692 svchost.exe
760 svchost.exe
904 svchost.exe
996 svchost.exe
1052 spoolsv.exe
1364 Explorer.EXE
1488 mcdetect.exe
1516 mcshield.exe
1540 mctskshd.exe
1696 mcvsshld.exe
1708 oasclnt.exe
1716 mcagent.exe
1732 mcvsescn.exe
1760 MPFTRAY.EXE
1768 CTHELPER.EXE
1796 MPFSERVICE.exe
1828 qttask.exe
1864 Steam.exe
1908 NPROTECT.EXE
1972 PCAlert4.exe
1984 nvsvc32.exe
156 nopdb.exe
268 wdfmgr.exe
288 MPFAGENT.EXE
2164 alg.exe
3296 msmsgs.exe
3452 mcvsftsn.exe
2380 SYMUNDO.EXE
3292 Nmain.exe
1036 dwwin.exe
1992 drwtsn32.exe

*----> State Dump for Thread Id 0xfc <----*

eax=001ab818 ebx=01abfd0c ecx=001ab818 edx=001b1d68 esi=001b1d50 edi=0000001b
eip=71ab61f8 esp=01abfcd4 ebp=01abfce4 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\WS2_32.dll -
function: WS2_32!recv
71ab61e0 5e pop esi
71ab61e1 5b pop ebx
71ab61e2 c9 leave
71ab61e3 c21000 ret 0x10
71ab61e6 837f0c00 cmp dword ptr [edi+0xc],0x0
71ab61ea 0f84e92f0000 je WS2_32!WSAStringToAddressA+0x101
(71ab91d9)
71ab61f0 8d4708 lea eax,[edi+0x8]
71ab61f3 50 push eax
71ab61f4 f28ccf repne mov edi,cs
71ab61f7 59 pop ecx
FAULT ->71ab61f8 e670 out 70,al
71ab61fa 83650c00 and dword ptr [ebp+0xc],0x0
71ab61fe 893b mov [ebx],edi
71ab6200 e914c5ffff jmp WS2_32!Ordinal496+0x2719 (71ab2719)
71ab6205 395dfc cmp [ebp-0x4],ebx
71ab6208 0f84f14f0000 je WS2_32!closesocket+0x1bc6 (71abb1ff)
71ab620e ff75fc push dword ptr [ebp-0x4]
71ab6211 ff15a411ab71 call dword ptr [WS2_32!Ordinal496+0x11a4
(71ab11a4)]
71ab6217 83c8ff or eax,0xffffffff
71ab621a ebc4 jmp WS2_32!recv+0x86 (71ab61e0)
71ab621c c745fc38270000 mov dword ptr [ebp-0x4],0x2738



Error caused by accessing Microsoft Passport login
page.--------------------------------------------------------------------------

Friday, August 12, 2005 Applicatio n Error Faulting application
explorer.exe, version 6.0.2900.2180, faulting module ws2_32.dll, version
5.1.2600.2180, fault address 0x000061f8.
Friday, August 12, 2005 Applicatio n Error Fault bucket 213075747.

Application exception occurred:
App: C:\WINDOWS\Explorer.EXE (pid=1364)
When: 8/12/2005 @ 18:39:49.171
Exception number: c0000096 (privileged instruction)

*----> System Information <----*
Computer Name:
User Name:
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 8 Stepping 1
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner:

*----> Task List <----*
0 System Process
4 System
348 smss.exe
404 csrss.exe
428 winlogon.exe
472 services.exe
484 lsass.exe
620 svchost.exe
692 svchost.exe
760 svchost.exe
904 svchost.exe
996 svchost.exe
1052 spoolsv.exe
1364 Explorer.EXE
1488 mcdetect.exe
1516 mcshield.exe
1540 mctskshd.exe
1696 mcvsshld.exe
1708 oasclnt.exe
1716 mcagent.exe
1732 mcvsescn.exe
1760 MPFTRAY.EXE
1768 CTHELPER.EXE
1796 MPFSERVICE.exe
1828 qttask.exe
1864 Steam.exe
1908 NPROTECT.EXE
1972 PCAlert4.exe
1984 nvsvc32.exe
156 nopdb.exe
268 wdfmgr.exe
288 MPFAGENT.EXE
2164 alg.exe
3296 msmsgs.exe
3452 mcvsftsn.exe
152 MSIMN.EXE
364 dwwin.exe
1968 drwtsn32.exe

*----> State Dump for Thread Id 0x4c0 <----*

eax=001713b0 ebx=0322fd0c ecx=001713b0 edx=0010fd18 esi=0010fd00 edi=0000001b
eip=71ab61f8 esp=0322fcd4 ebp=0322fce4 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202

function: WS2_32!recv
71ab61e0 5e pop esi
71ab61e1 5b pop ebx
71ab61e2 c9 leave
71ab61e3 c21000 ret 0x10
71ab61e6 837f0c00 cmp dword ptr [edi+0xc],0x0
71ab61ea 0f84e92f0000 je WS2_32!WSAStringToAddressA+0x101
(71ab91d9)
71ab61f0 8d4708 lea eax,[edi+0x8]
71ab61f3 50 push eax
71ab61f4 f28ccf repne mov edi,cs
71ab61f7 59 pop ecx
FAULT ->71ab61f8 e670 out 70,al
71ab61fa 83650c00 and dword ptr [ebp+0xc],0x0
71ab61fe 893b mov [ebx],edi
71ab6200 e914c5ffff jmp WS2_32!Ordinal496+0x2719 (71ab2719)
71ab6205 395dfc cmp [ebp-0x4],ebx
71ab6208 0f84f14f0000 je WS2_32!closesocket+0x1bc6 (71abb1ff)
71ab620e ff75fc push dword ptr [ebp-0x4]
71ab6211 ff15a411ab71 call dword ptr [WS2_32!Ordinal496+0x11a4
(71ab11a4)]
71ab6217 83c8ff or eax,0xffffffff
71ab621a ebc4 jmp WS2_32!recv+0x86 (71ab61e0)
71ab621c c745fc38270000 mov dword ptr [ebp-0x4],0x2738



Error caused by accessing Microsoft Passport login
page.--------------------------------------------------------------------------

Friday, August 12, 2005 Applicatio n Error Faulting application
explorer.exe, version 6.0.2900.2180, faulting module ws2_32.dll, version
5.1.2600.2180, fault address 0x000061f8.
Friday, August 12, 2005 Applicatio n Error Fault bucket 213075747.


Application exception occurred:
App: C:\WINDOWS\explorer.exe (pid=2828)
When: 8/12/2005 @ 18:45:35.890
Exception number: c0000096 (privileged instruction)

*----> System Information <----*
Computer Name:
User Name:
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 6 Model 8 Stepping 1
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner:

*----> Task List <----*
0 System Process
4 System
348 smss.exe
404 csrss.exe
428 winlogon.exe
472 services.exe
484 lsass.exe
620 svchost.exe
692 svchost.exe
760 svchost.exe
904 svchost.exe
996 svchost.exe
1052 spoolsv.exe
1488 mcdetect.exe
1516 mcshield.exe
1540 mctskshd.exe
1696 mcvsshld.exe
1708 oasclnt.exe
1716 mcagent.exe
1732 mcvsescn.exe
1760 MPFTRAY.EXE
1768 CTHELPER.EXE
1796 MPFSERVICE.exe
1828 qttask.exe
1864 Steam.exe
1908 NPROTECT.EXE
1972 PCAlert4.exe
1984 nvsvc32.exe
156 nopdb.exe
268 wdfmgr.exe
288 MPFAGENT.EXE
2164 alg.exe
3296 msmsgs.exe
3452 mcvsftsn.exe
152 MSIMN.EXE
2828 explorer.exe
3868 dwwin.exe
2080 drwtsn32.exe

*----> State Dump for Thread Id 0xf10 <----*

eax=013f7c70 ebx=05a1fd0c ecx=013f7c70 edx=013f4228 esi=013f4210 edi=0000001b
eip=71ab61f8 esp=05a1fcd4 ebp=05a1fce4 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206

function: WS2_32!recv
71ab61e0 5e pop esi
71ab61e1 5b pop ebx
71ab61e2 c9 leave
71ab61e3 c21000 ret 0x10
71ab61e6 837f0c00 cmp dword ptr [edi+0xc],0x0
71ab61ea 0f84e92f0000 je WS2_32!WSAStringToAddressA+0x101
(71ab91d9)
71ab61f0 8d4708 lea eax,[edi+0x8]
71ab61f3 50 push eax
71ab61f4 f28ccf repne mov edi,cs
71ab61f7 59 pop ecx
FAULT ->71ab61f8 e670 out 70,al
71ab61fa 83650c00 and dword ptr [ebp+0xc],0x0
71ab61fe 893b mov [ebx],edi
71ab6200 e914c5ffff jmp WS2_32!Ordinal496+0x2719 (71ab2719)
71ab6205 395dfc cmp [ebp-0x4],ebx
71ab6208 0f84f14f0000 je WS2_32!closesocket+0x1bc6 (71abb1ff)
71ab620e ff75fc push dword ptr [ebp-0x4]
71ab6211 ff15a411ab71 call dword ptr [WS2_32!Ordinal496+0x11a4
(71ab11a4)]
71ab6217 83c8ff or eax,0xffffffff
71ab621a ebc4 jmp WS2_32!recv+0x86 (71ab61e0)
71ab621c c745fc38270000 mov dword ptr [ebp-0x4],0x2738
 
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