worm problem

[Bill]

My laptop has been infected with the blaster worm and
continually cycles on and off without ever getting to the
desktop. I goes from startup to the XP starting screen
and then shuts down and repeats. I've downloaded and
saved the patch on floppy but cannot use the PC to upload
it or to manually try and remove the worm?
Thx. Bill

 

[Jupiter Jones [MVP]]

Bill;
DISCONNECT the subject computer from any network IMMEDIATELY.

Install or enable a firewall IMMEDIATELY:
http://support.microsoft.com/?kbid=283673

VERY IMPORTANT to follow ALL steps, closing ports or installing the
patch is NOT enough.
Download the patch and regedit referenced in the article below.
You may need to do this at an uninfected computer and burn to CD or
save on floppies.
Each file is small enough to fit on a floppy.

Follow this to clean and protect your computer:
http://www.kellys-korner-xp.com/xp_qr.htm#rpc

After this is resolved prevent similar occurrences by installing ALL
Critical Updates from Windows Update.
Keep antivirus up to date and run at least weekly.
Install or enable a firewall.

 

[Guest]

did you try going to Start => Run => shoutdown -a??
that stops the PC from shutting down
hope it helps