word prints blank document

[Guest]

Whern I cut and paste text from websites and select "print", all I get is a
blank page. Also, when I type text in a new document, the same thing happens.
I can use the printer for other tasks, like photo printing, and I can print
web page documents or text directly from the site.

 

[Stefan Blom]

Select the text and see if "Hidden" is enabled on the Font tab of
Format>Font.

--
Stefan Blom
Microsoft Word MVP


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[Guest]

Stefan: More info - I can print the text if I change the color to anything
but black. I've re-installed Office, deleted and re-installed the printer and
rebooted several times. I've run a nozzle check and cleaned the cartridges,
and replaced the black cartridge (Canon i860). I called Canon and they tell
me the printer is responding to commands correctly so the problem rests with
Microsoft, according to Canon. The problem occurs even when making new Word
documents as I discovered this morning. Format the color to grey, or red and
it prints out just fine. It's almost as if the printer doesn't like pure
black!

 

[Stefan Blom]

This is a very strange issue which I've never heard of before. You
could try to delete the Data key in Windows registry, as suggested in
the following KB articles:

How to troubleshoot printing problems in Word 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;826862

How to troubleshoot printing problems in Word 2002 (Part 2)
http://support.microsoft.com/kb/291344/EN-US/

--
Stefan Blom
Microsoft Word MVP


in message