word print dialog box delay

[Guest]

I am using XP sp2 and word 2000 and have the following symptoms:

- when opening a word doc and trying to print - file, print... - the title
bar flashes and continues to flash unless i click another item (make the word
instance not active) and click the word instance again - the dialog box will
appear.

- this only occurs the first time word is started. and does not occur again
as long as i keep that instance of word. if i close word and open again, then
it happens again.

- if i start word without a document (e.g. new document), then open another
document even one that i opened up word with above, the problem does not
occur.

any ideas? it almost seems like word is trying to do something or waiting on
something...

thank you...

mark

 

[garfield-n-odie]

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs
with the Norton AntiVirus Office plug-in" for more information.

 

[mark]

Thank you...i did the live update but it didn't fix the
problem but disabling the office plug-in worked...

thank you...