Word open slowly while 3party plugin is installed

  • Thread starter Thread starter Ralf
  • Start date Start date
R

Ralf

Hello,

since a half a year we found following interesting problem with word 2003
while opening a word document on a fileserver and have no solution.

Prerequisits:
- native Windows XP SP2 installation and all security patches
- Office 2003 Professional SP3 and all security patches
- any 3party Word-Plugin; We've tested it with
- PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International
Character Toolbar-Plugin (Mircosoft)
- We've tested it with a Windows Server 2003 Standard based fileserver and a
NetApp FAS based Fileserver.

Now following SMB network traffic behaviour will occur "only" if you open a
Word-document by the Windows Explorer interface -> e.g. by double click or
"open" by the context menu:

4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request,
QUERY_PATH_INFO, Query File Basic Info, Path:
\Software\_Progs\Windows\Installation
4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response,
QUERY_PATH_INFO

4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request,
QUERY_PATH_INFO, Query File Basic Info, Path:
\Software\_Progs\Windows\Installation
4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response,
QUERY_PATH_INFO
(this is an excerpt by Wireshark -
sequencno,time,source,destination,smb-request)

Depending on which plugin is installed you'll have the same SMB-request in
this manner 30 to 250 times in average. We measerud also values of hundrets
of the same SMB request. After then a document will be opened. This behavior
cause a lot of unnessessary network traffic and an opening process can take
several minutes! (max measured value is about 25min)

We have about 1000 employees, ~800 people work over LAN and about ~200 work
over WAN on different locations.

Does anybody have seen this strange behavior too or similar experience?

Thanks for anticipation!
 
Thanks for your answer!

The problem exists if at least one 3party plugin is installed.
It still exists independet of the Adobe PDFMaker-Plugin.
We knew about the Adobe PDF-Maker-Plugin in case of using word templates
with embedded macros.

The behavior I've described in my post occurs just when opening a word
document with the Windows Explorer (double click or context-menu 'open'). If
you open a word document with the OpenFile-dialog in Word the SMB-network
traffic does not occur.
 
At first, thanks a lot for your assistance!!!

I know about the article you've posted to me "ProblemsStartingWord.html".

Now, the strange thing is that any plugin I have installed causes the heavy
SMB-requests. So if all plugins are deinstalled, you won't have the heavy
SMB-requests.
But if at least one plugin is installed you'll have the heavy SMB-requests.

So every plugin I mentioned in my first post cause the failure. We tested
explicit an original microsoft plugin and it causes the same behavior.

I know about following articles:
KB322345,KB328237,KB829700,KB830561,KB830903,KB831129,KB840309,KB840309,KB894463,KB905890,KB918334,KB936596,
ms-technet-20080624-improving-network-performance-when-users-access-officexp-2k3-docs.doc
 
Sorry, I have no more suggestions. :-(

You could try asking in a VBA or developer newsgroup for more knowledgeable
assistance.

--
Stefan Blom
Microsoft Word MVP



Ralf said:
At first, thanks a lot for your assistance!!!

I know about the article you've posted to me "ProblemsStartingWord.html".

Now, the strange thing is that any plugin I have installed causes the
heavy
SMB-requests. So if all plugins are deinstalled, you won't have the heavy
SMB-requests.
But if at least one plugin is installed you'll have the heavy
SMB-requests.

So every plugin I mentioned in my first post cause the failure. We tested
explicit an original microsoft plugin and it causes the same behavior.

I know about following articles:
KB322345,KB328237,KB829700,KB830561,KB830903,KB831129,KB840309,KB840309,KB894463,KB905890,KB918334,KB936596,
ms-technet-20080624-improving-network-performance-when-users-access-officexp-2k3-docs.doc
Click to expand...
 
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