Word Help

[Nick]

If I click '?' I get the main menu, and if I then double click an item on
that menu, it goes faint, the circle starts revolving and, at the top after
'Word help' appears '(Not responding)' and nothing further happens. How can I
cure this?

 

[Stefan Blom]

Have you tried diagnosing/repairing the installation? Assuming that you are
using Word 2007, click the Office button and then click Word Options. In the
Resources category, click the Diagnose button.

 

[Nick]

Thank you for your rapid response.

I have followed your instructions and no faults have been diagnosed.

I have now looked a bit further and help is working perfectly for Excel, but
the same fault is present on Powerpoint and Onenote.

If you double click on a subject in the first menu, it is outlined in black
and nothing happens, if you then double click again, the 'Not responding'
message comes up, the revolving circle appears and the menu goes faint.

I cannot remember for sure but I think that this is the first time that I
have had to use help in Word.

 

[Stefan Blom]

What happens if you start Word in Safe mode (hold the Ctrl key as you start
the application)? Does it work correctly then?

 

[Nick]

No, exactly the same result. I have tried one other thing, - I have
uninstalled Office and re-installed it, still exactly the same!
Nick

 

[Stefan Blom]

Reinstalling usually doesn't help with these issues (as you've noticed). For
general troubleshooting, see
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

 

[Teg]

I have a similar problem, where if I click on the "Help Menu" in any of the
Office 2007 products, the menu comes up and before I can click in the
"Search" window the menu closes down