Word Attachments in Outlook 2003

[Guest]

I am having problem on one of the pc in my company....when an email is
recieved having attachment of word document...when the user double clicks on
attachment to open ...then the attachment is opened fine but its
automatically minimized or goes on the back...and the original outlook
message comes up...and it takes abt 20 to 30 secs to load and then original
mail message comes up and the attachment which was opened goes in
background...i tried deleting the user profile and logging in on that pc with
a different user but its happening on every user...Please can someone help me
figuring out what exactly the problem is?

Cheers!

 

[Roady [MVP]]

Not an Outlook issue. Most likely the delay is caused by your virus scanner
that has Outlook and/or Office integration and does a scan when saving the
doc-file and when opening. Disable this integration and see if the delay is
gone.

 

[Guest]

Thanks alot Roady it worked and seems to be working fine now. however, i am
using symantec antivirus and currently i stopped the services but i have to
start it and if i start it it will start doing it again....any suggestions?

Cheers!

 

[Roady [MVP]]

Contact Symantec support on how you can properly disable the Office
integration of their product.

 

[Guest]

I have disabled antivirus and then from outlook disabled the syamantec
integration as welll....however this morning problem is still there....and
everytime i open the word atachment it opens in background....
any suggestons why???