word attachment wont open in outlook, or when i save the file loca

[LithiumKid1976]

hi
im using both word and outlook 2003.
i got a word doc from a client today, and when trying to open it i get the
following error.
-------------------------------------------------------------------------------------------
This error message can appear for several reasons.
The document may be corrupt or damaged. Use either the Recover Text
converter or the Open and Repair feature. Both are available from the Open
dialog. The Recover Text converter is in the Files of type: drop down and the
Open and Repair feature is available from the Open button (select the down
arrow and not the button itself).
File permissions may be set so you cannot access the file (read denied). It
is even possible you do not have permissions to open anything within the
drive or folder the file is saved to. In this case, contact the owner of the
drive or folder and request permissions to access the file.
It is possible you have run out of system resources (disk space or RAM) or
another program on your system has consumed all the available memory. It is
even possible for a program to have a memory leak that is using up large
quantities of memory. The best method to recover memory consumed by a memory
leak is to restart the computer. It may be possible to shut down the
offending program by using the Task Manager, but it is not recommended since
it may further destabilize the system.
There may be a read lock on the file you are attempting to open. Another
user may have the file open, or even another application that has a link to
the file has placed an exclusive lock on the file and is not allowing Word to
open the file. If a custom application has opened the file, it may have
opened the file using an incorrect method.

 

[Brian Tillman [MVP - Outlook]]

im using both word and outlook 2003.
i got a word doc from a client today, and when trying to open it i get the
following error.

Do not open the attachment directly from the message. Save it to your hard
drive and then open it from there. Does that change the symptoms?

 

[LithiumKid1976]

Hi Brian,
saving it to the desktop, and trying to open it, gives the same error.
Regards
Damien

 

[Brian Tillman [MVP - Outlook]]

saving it to the desktop, and trying to open it, gives the same error.

How do you know the client attached it correctly or that it wasn't disrupted
by the transmission? Have the sender resend it.

 

[LithiumKid1976]

Hi Brian
I can open the attachment on a diffrent machine running outlook 2007.

Regards
Damien

 

[Brian Tillman [MVP - Outlook]]

I can open the attachment on a diffrent machine running outlook 2007.

Are you using a PST or an Exchange mailbox? If the former, have you tried
Help>Detect and Repair?