Word as Email Editor

[MDavison]

I have a user on a stand-alone Win XP/ Office 2K system who all of a sudden
can no longer use Word as his email editor. I found KB article 223934, (link
http://support.microsoft.com/default.aspx?scid=kb;en-us;223934) but this
involves people who haven't completely removed Word 97 - that is NOT a
factor on this system.

Does anyone out there know any other reason why the message:
"This form requires Word as your e-mail editor, but Word is either busy or
cannot be found. The form will be opened in the Outlook editor instead."
would come up?

Thanks,
-Monica, Dallas
(e-mail address removed)

 

[Rob Schneider]

"All of the sudden" suggests a change. What changed? Something changed.
Find the change. Nothing like this happens without a change.

Ensure that Word and Outlook are all part of the same Office family,
e.g. don't mix Outlook 98 with Word 2000.

Perhaps easiest fix is to do a repair install of Office, or go to an XP
check point prior to the "change".

Hope this is useful to you. Let us know.

rms

 

[MDavison]

Not really, as I have already tried to explore that issue. The user "doesn't
remember" exactly when the situation started and so of course can't remember
what changed on the system at that time. The Office version is consistant -
so that is not the issue.

So I guess I'll go the re-install route?
Any other takers? Suggestions?
Thanks,
-Monica

 

[Jochen]

I have a similar problem in Outlook 2003.
(MS XP SP2) I cannot use Word 2003 because the system
tells me that word is not the same version. But it is. I
installed office (With and without Sp1) 2 times, I cleaned
all old office products from the harddisk, I scanned the
registry for fragments .... nothing. It simply not runs.
It must be SP2 of XP causing this problem. I was screening
the new features and excluding outlook and word from the
firewall and so on and so on. I searched in Google and
other sources of interest. Nothing. Time just waist.


****************
NEVER CHANGE A RUNNING SYSTEM. Because you find the
solution for your bugs only after 2 years of continous
search.
****************

 

[Guest]

Try this link
It worked for me on one machine but not the one that is having the problem
right now

http://support.microsoft.com/default.aspx?scid=kb;en-us;319796&Product=out