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"Cannot load Word for Windows 6.0 files" error message when you try to open the "What's new" file in Quicken on a Windows XP-based computer
Article ID : 870883
Last Review : July 21, 2004
Revision : 1.0
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS
CAUSE
WORKAROUND
MORE INFORMATION
SYMPTOMS
After you install Quicken 2003 Premier Home and Business or Quicken 2004 Premier Home and Business from Intuit Incorporated on a Microsoft Windows XP-based computer, you may receive an error message that is similar to the following:
Cannot load Word for Windows 6.0 files
This symptom occurs when you try to open the "What's new in Quicken 2003 Premier Home and Business" file or the "What's new in Quicken 2004 Premier Home and Business" file on the Start menu.
CAUSE
This problem occurs because WordPad does not start as expected. WordPad does not start because it is not converting the Microsoft Word document to Rich Text Format.
WORKAROUND
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To work around this problem, edit the registry and add the EnableLegacyConverters entry with a DWORD value of 1. To do this, follow these steps: 1. Click Start, click Run, type regedit, and then click OK.
2. Locate the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Applets\Wordpad
3. Right-click Wordpad, point to New, and then click DWORD Value.
4. Type EnableLegacyConverters, and then press ENTER to name the new entry.
5. Right-click EnableLegacyConverters, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Quit Registry Editor.
MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Media Center Edition
• Microsoft Windows XP Professional Edition
• Microsoft Windows XP Tablet PC Edition
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Keywords: kbprb KB870883
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