Word 2007 Stops Working

[Jon Cat]

The other day I tried opening up a Word attachment and Word just hung in a
suspended mode. It then stated that there was a problem with Word, that it
would check for a possible solution (which it did) and then the system
restarted Word only to have Word open but I still can't work with documents.

I can open a document directly (but not from Outlook) but I cannot click
within the document at all. After several crashes the Office OS offered to
look for solutions but didn't find anything.

Any ideas? I've checked for viruses and can't find anything, run a defrag,
checked and repaired any registry issues. Help!!!

 

[Jon Cat]

It did make a difference and allowed me to get into the document using Word.
But how do I permanently solve this so that I don't have to start Word 2007
in safe mode?

 

[Jon Cat]

Cindy,

Thank you for your suggestions on this but I still can't get Word to work.
I can open it in Safe Mode (and sometimes in regular mode) but when I go to
close Word it gives me the dialogue box that states that it has stopped
working. And, I still cannot open Word attachments from Outlook without
getting the same message.

I searched my computer for the normal.dot file (even the hidden folders) and
there is no such file. Any other suggestions?

Jon