Word 2007 and Office Accounting Express 2007

[Guest]

I am unable to export invoices to Word 2007 using Microsoft Office Accounting
Express 2007. I am also unable to email invoices (I am using Outlook). I do
not receive any type of error messages, nothing happens at all. When I look
in Task Manager, there is a "WINWORD.EXE" process that starts, yet nothing
happens. An additional "WINWORD.EXE" process will be created each time I
attempt to export or email an invoice. I was able to use this functionality
this with Office 2003 just fine. I installed Office 2007 and Microsoft
Office Accounting Express 2007 on a new machine and imported my company from
the old machine that had Office 2003 on it. I started having issues
immediately. I have already tried the following steps:
1) Deleting and recreating my company
2) Uninstalling and reinstalling Microsoft Accounting Express 2007 and
recreating my company from scratch I am able to modify templates in Word
from the Company Manage Word Templates menu. So the issue appears to only
affect the "Export to Word" and "Email" functionality. I am also able to I
am able to export to Excel 2007 just fine. Does anyone know if this is a
known issue or if there is an option in Word 2007 that needs to be enabled?
I really need help with this ASAP.

Here is the Microsoft Office Session log from trying to export an invoice to
Word:
ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted
22 seconds with 0 seconds of active time. This session ended normally.

I'm using Windows XP Home and Office 2007 Pro.

Thank you.
Mike

 

[Shauna Kelly]

Hi Mike

Assuming that you have no other problems with Word, then my guess is that
the problem is at the Microsoft Office Accounting Express end and not at the
Word end.

So I suggest that you post your message to a newsgroup looking after
Accounting Express.

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word